OpenSesame incident

Simon TED courses are unable to load videos

Major Resolved View vendor source →

OpenSesame experienced a major incident on September 26, 2025 affecting Simon Learner Experience, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 07:21 PM UTC
Resolved
Sep 26, 2025, 07:33 PM UTC
Duration
12m
Detected by Pingoru
Sep 26, 2025, 07:21 PM UTC

Affected components

Simon Learner Experience

Update timeline

  1. investigating Sep 26, 2025, 07:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 26, 2025, 07:26 PM UTC

    The video loading issue seems to be resolved, we are validating they are loading consistently

  3. resolved Sep 26, 2025, 07:33 PM UTC

    Simon Ted videos are loading and the incident is resolved.