OpenSesame Outage History
OpenSesame is up right nowPingoru has recorded 53 incidents for OpenSesame: 27 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 6 of 720 (1%) |
| May 2026 | 3 | 3 of 744 (0%) |
| June 2026 | 3 | 21 of 720 (3%) |
| July 2026 | 4 | 39 of 744 (5%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 3 | 2 of 720 (0%) |
| October 2026 | 3 | 4 of 592 (1%) |
Incidents, newest first
Major October 27, 2025 Bulk Course Completion Upload is down 2h 13m OpenSesame CourseCloud
Started Oct 27, 2025, 06:59 PM UTC· resolved Oct 27, 2025, 09:12 PM UTC
- investigating Oct 27, 2025, 06:59 PM UTC
We are currently investigating this issue.
- investigating Oct 27, 2025, 06:59 PM UTC
We are continuing to investigate this issue.
- resolved Oct 27, 2025, 09:12 PM UTC
This incident has been resolved.
Major October 22, 2025 Degraded Authoring Experience for Course Generation 1h 4m Simon Authoring Suite
Started Oct 22, 2025, 08:49 PM UTC· resolved Oct 22, 2025, 09:53 PM UTC
- investigating Oct 22, 2025, 08:49 PM UTC
When generating a course the process may fail and redirect to a blank page.
- identified Oct 22, 2025, 09:41 PM UTC
The issue has been identified and fix is being implemented
- resolved Oct 22, 2025, 09:53 PM UTC
This incident has been resolved.
Minor October 21, 2025 Degraded Learner Experience for Course Completion 1h 46m Simon Learner Experience
Started Oct 21, 2025, 09:06 PM UTC· resolved Oct 21, 2025, 10:53 PM UTC
- investigating Oct 21, 2025, 09:06 PM UTC
Newly published courses with graded quizzes may ignore quiz's required percentage to pass when calculating completion. This may generate false completions of courses.
- identified Oct 21, 2025, 10:08 PM UTC
We have identified the area that may generate false completions of courses and a fix is being implemented
- resolved Oct 21, 2025, 10:53 PM UTC
This incident has been resolved
Critical October 15, 2025 Marketplace website is down 23m OpenSesame Catalog
Started Oct 15, 2025, 10:07 PM UTC· resolved Oct 15, 2025, 10:30 PM UTC
- investigating Oct 15, 2025, 10:07 PM UTC
The Marketplace website is currently returning a 403 forbidden error. We are working to resolve this issue as quickly as possible. Please reach out to our support team with any questions or concerns.
- resolved Oct 15, 2025, 10:30 PM UTC
This incident has been resolved.
Minor October 6, 2025 Simon Course Authoring – AI Generation Jobs (Course, Quiz, Voiceover) Failing to Report Completion Status 7m Simon Authoring Suite
Started Oct 06, 2025, 09:57 PM UTC· resolved Oct 06, 2025, 10:05 PM UTC
- investigating Oct 06, 2025, 09:57 PM UTC
We are currently investigating an issue where AI-generated Courses, Quizzes, and Voiceovers are failing to report completion status.
- identified Oct 06, 2025, 09:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 06, 2025, 10:00 PM UTC
A fix has been implemented and we are monitoring.
- resolved Oct 06, 2025, 10:05 PM UTC
This incident has been resolved.
Major September 26, 2025 Simon TED courses are unable to load videos 12m Simon Learner Experience
Started Sep 26, 2025, 07:21 PM UTC· resolved Sep 26, 2025, 07:33 PM UTC
- investigating Sep 26, 2025, 07:21 PM UTC
We are currently investigating this issue.
- monitoring Sep 26, 2025, 07:26 PM UTC
The video loading issue seems to be resolved, we are validating they are loading consistently
- resolved Sep 26, 2025, 07:33 PM UTC
Simon Ted videos are loading and the incident is resolved.
Major September 19, 2025 Simon Authoring Suite unable to invite or register new user 15m Simon Authoring Suite
Started Sep 19, 2025, 07:00 PM UTC· resolved Sep 19, 2025, 07:15 PM UTC
- investigating Sep 19, 2025, 07:00 PM UTC
In Simon Authoring Suite, publishers are unable to invite new users to their account. Simon Authoring Suite is unable to create new users when registering accounts from Salesforce.
- resolved Sep 19, 2025, 07:15 PM UTC
Simon Authoring Suite has identified and fixed the issue causing errors when inviting and creating new users.
Major September 4, 2025 Unable to launch edited courses 42m Simon Authoring Suite
Started Sep 04, 2025, 01:50 PM UTC· resolved Sep 04, 2025, 02:33 PM UTC
- investigating Sep 04, 2025, 01:50 PM UTC
Courses updated via course import and the editor unable preview
- identified Sep 04, 2025, 02:17 PM UTC
Working on fix
- monitoring Sep 04, 2025, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 04, 2025, 02:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 04, 2025, 02:33 PM UTC
This incident has been resolved.
Minor September 2, 2025 Partial outage for Simon video assets 40m Simon Learner Experience
Started Sep 02, 2025, 03:43 PM UTC· resolved Sep 02, 2025, 04:23 PM UTC
- investigating Sep 02, 2025, 03:43 PM UTC
We are currently investigating this issue.
- identified Sep 02, 2025, 03:45 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 02, 2025, 04:23 PM UTC
This incident has been resolved.
Major August 12, 2025 User create issue 23h 41m OpenSesame CourseCloud
Started Aug 12, 2025, 04:34 PM UTC· resolved Aug 13, 2025, 04:15 PM UTC
- investigating Aug 12, 2025, 04:34 PM UTC
We are currently investigating an issue with newly created users.
- identified Aug 13, 2025, 11:53 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 13, 2025, 04:15 PM UTC
This incident has been resolved.
Major August 1, 2025 SAML Course Launch failures 1h 11m OpenSesame Course Delivery Platform
Started Aug 01, 2025, 02:27 PM UTC· resolved Aug 01, 2025, 03:39 PM UTC
- identified Aug 01, 2025, 02:27 PM UTC
We have identified the issue affecting customers using SAML for course launches and are working on a resolution. To stay updated, please subscribe for updates. We appreciate your patience during this time. Please reach out with any questions or concerns.
- monitoring Aug 01, 2025, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2025, 03:39 PM UTC
This incident has been resolved.
Major July 28, 2025 User upload processing issue 2d 23h OpenSesame CourseCloud
Started Jul 28, 2025, 05:25 PM UTC· resolved Jul 31, 2025, 05:06 PM UTC
- investigating Jul 28, 2025, 05:25 PM UTC
We are currently investigating the issue.
- investigating Jul 28, 2025, 05:59 PM UTC
We have identified that the issue is isolated to the bulk user upload functionality. Our team is actively investigating the root cause and working to resolve it as quickly as possible.
- investigating Jul 28, 2025, 06:26 PM UTC
We are continuing to investigate this issue.
- resolved Jul 31, 2025, 05:06 PM UTC
This incident has been resolved.
Critical July 2, 2025 Outage of Marketplace login 7m OpenSesame Catalog
Started Jul 02, 2025, 07:40 PM UTC· resolved Jul 02, 2025, 07:47 PM UTC
- investigating Jul 02, 2025, 07:40 PM UTC
We are currently investigating this issue.
- identified Jul 02, 2025, 07:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 02, 2025, 07:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 07:47 PM UTC
This incident has been resolved.
Major June 26, 2025 Partial Outage of the Marketplace 1h 42m OpenSesame Catalog
Started Jun 26, 2025, 08:00 PM UTC· resolved Jun 26, 2025, 09:43 PM UTC
- identified Jun 26, 2025, 09:23 PM UTC
Reports of users not being able to login.
- monitoring Jun 26, 2025, 09:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2025, 09:43 PM UTC
This incident has been resolved.
Minor June 12, 2025 Service Provider Outage 1h 12m Simon Authoring Suite
Started Jun 12, 2025, 07:49 PM UTC· resolved Jun 12, 2025, 09:02 PM UTC
- investigating Jun 12, 2025, 07:49 PM UTC
Some service providers, including those that generate narrations and create some translations, are experiencing outages. We will continue to monitor the situation and report when they have resolved their issues.
- investigating Jun 12, 2025, 09:02 PM UTC
Third party services are reporting as functional again.
- resolved Jun 12, 2025, 09:02 PM UTC
This incident has been resolved.
Major April 23, 2025 Simon AI Generation Outage 42m Simon Authoring Suite
Started Apr 23, 2025, 11:52 PM UTC· resolved Apr 24, 2025, 12:35 AM UTC
- investigating Apr 23, 2025, 11:52 PM UTC
We are currently experiencing an outage with AI generation in the Simon Platform.
- identified Apr 24, 2025, 12:28 AM UTC
The issue has been identified and we are working on a solution.
- identified Apr 24, 2025, 12:34 AM UTC
Issue has been resolved and the AI generation in the Simon Platform is operational.
- resolved Apr 24, 2025, 12:35 AM UTC
This incident has been resolved.
Major April 17, 2025 Some courses are failing to complete 3h 47m OpenSesame Course Delivery Platform
Started Apr 17, 2025, 11:00 PM UTC· resolved Apr 18, 2025, 02:47 AM UTC
- investigating Apr 17, 2025, 11:00 PM UTC
We are investigating reports of some courses not completing as expected.
- identified Apr 18, 2025, 01:14 AM UTC
The issue has been identified and fix is being implemented.
- monitoring Apr 18, 2025, 02:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 18, 2025, 02:47 AM UTC
This incident has been resolved.
Critical April 16, 2025 Course Launch is down 36m OpenSesame API, OpenSesame Course Delivery Platform, OpenSesame CourseCloud, Oro
Started Apr 16, 2025, 02:59 PM UTC· resolved Apr 16, 2025, 03:36 PM UTC
- investigating Apr 16, 2025, 02:59 PM UTC
We are currently investigating an issue that is causing course launch to fail. We apologize for any inconvenience. Please reach out to our support team with any questions.
- identified Apr 16, 2025, 03:15 PM UTC
We have identified the issue and we are applying a fix. Course launch may be degraded, but we are now seeing courses launch successfully.
- monitoring Apr 16, 2025, 03:21 PM UTC
We believe the issue with course launch has been resolved. We are continuing to monitor the situation. We apologize for any inconvenience. Please reach out to our Support team with any questions.
- resolved Apr 16, 2025, 03:36 PM UTC
This incident has been resolved.
Minor April 1, 2025 Some courses are failing to launch 3h OpenSesame Course Delivery Platform, OpenSesame CourseCloud, Oro
Started Apr 01, 2025, 02:28 PM UTC· resolved Apr 01, 2025, 05:29 PM UTC
- identified Apr 01, 2025, 02:28 PM UTC
We have identified an issue that is causing launch failures for Scorm 2004 4th edition courses. We are working to resolve the issue. Please reach out to our support team with questions or concerns. We appreciate your patience.
- identified Apr 01, 2025, 04:28 PM UTC
We are continuing to work on a fix for this issue. We appreciate your patience. Please reach out to our support team with any questions or concerns.
- resolved Apr 01, 2025, 05:29 PM UTC
This incident has been resolved.
Major February 27, 2025 Course Launch is partially down 20m OpenSesame Course Delivery Platform, OpenSesame CourseCloud, Oro
Started Feb 27, 2025, 07:34 PM UTC· resolved Feb 27, 2025, 07:55 PM UTC
- investigating Feb 27, 2025, 07:34 PM UTC
Users are currently not able to launch courses. We are investigating the issue to determine a root cause and will provide regular updates. Please reach out to our support team if you have any questions or concerns.
- investigating Feb 27, 2025, 07:44 PM UTC
We have determined that only customers using Quick Launch links or SSO during course launch are affected. We are continuing to investigate the issue to arrive at a resolution. We apologize for this inconvenience. Please reach out to our support team with any questions or concerns.
- resolved Feb 27, 2025, 07:55 PM UTC
This incident has been resolved. Course launch is now up and working properly for all users. We apologize for the inconvenience. Please reach out to our support team with any questions or concerns.
Critical January 30, 2025 Simon Outage 1h 3m Simon Learner Experience, Simon Authoring Suite
Started Jan 30, 2025, 05:32 PM UTC· resolved Jan 30, 2025, 06:36 PM UTC
- investigating Jan 30, 2025, 05:32 PM UTC
We are currently investigating an issue preventing Simon access to the authoring system and access to Simon courses for learners.
- identified Jan 30, 2025, 05:39 PM UTC
The system has recovered but may still be unstable, we are investigating the root cause to put a fix in place.
- monitoring Jan 30, 2025, 05:45 PM UTC
The system appears to have recovered and is stable. we will continue monitoring and investigating root cause.
- resolved Jan 30, 2025, 06:36 PM UTC
This incident has been resolved.
Major January 28, 2025 Simon user management unavailable 2h 21m Simon Authoring Suite
Started Jan 28, 2025, 05:39 PM UTC· resolved Jan 28, 2025, 08:01 PM UTC
- investigating Jan 28, 2025, 05:39 PM UTC
We are currently investigating an issue preventing users from managing their teams users in Simon.
- identified Jan 28, 2025, 06:06 PM UTC
The issue has been identified and a fix is being worked on.
- monitoring Jan 28, 2025, 06:14 PM UTC
A fix has been implemented and we are monitoring for additional issues
- monitoring Jan 28, 2025, 06:14 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 28, 2025, 08:00 PM UTC
The issue has been resolved.
- resolved Jan 28, 2025, 08:01 PM UTC
This incident has been resolved.
Critical January 22, 2025 AI Course Outline Generation is failing 3h 10m Simon Authoring Suite
Started Jan 22, 2025, 04:40 PM UTC· resolved Jan 22, 2025, 07:51 PM UTC
- investigating Jan 22, 2025, 04:40 PM UTC
We are currently investigating this issue.
- identified Jan 22, 2025, 04:40 PM UTC
We have identified the cause of the issue and are testing the solution.
- identified Jan 22, 2025, 05:23 PM UTC
Solution is tested and being deployed to users.
- monitoring Jan 22, 2025, 05:31 PM UTC
A fix has been implemented and we are monitoring for results.
- resolved Jan 22, 2025, 07:51 PM UTC
This incident has been resolved.
Major January 8, 2025 AICC Course Launches are failing for some Learners 3h 14m OpenSesame Course Delivery Platform
Started Jan 08, 2025, 05:55 PM UTC· resolved Jan 08, 2025, 09:09 PM UTC
- investigating Jan 08, 2025, 05:55 PM UTC
We are currently investigating an issue that is preventing some learners from launching AICC courses. We appreciate your patience while we investigate the issue and will update you as we work toward a resolution. Please reach out to our support team with any questions or concerns.
- investigating Jan 08, 2025, 07:25 PM UTC
We are continuing to investigate this issue. We believe the impact is limited to a small number of customers. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
- monitoring Jan 08, 2025, 08:54 PM UTC
A fix has been implemented and we are monitoring the system. Thank you for your patience. Please reach out to our support team if you have any questions or concerns.
- resolved Jan 08, 2025, 09:09 PM UTC
This incident has been resolved.
Notice December 31, 2024 Course Launch Outage –
Started Dec 31, 2024, 08:30 PM UTC· resolved Dec 31, 2024, 08:30 PM UTC
- resolved Jan 03, 2025, 02:39 PM UTC
Users were unable to launch courses on 12/31/2024 from 12:18 to 12:39 PM Pacific Standard Time. We apologize for any inconvenience. Please contact our support team with any questions or concerns.