OpenSesame Outage History

OpenSesame is up right now

OpenSesame had 46 outages in the last 2 years totaling 25h 49m of downtime — averaging 1.9 incidents per month.

There were 46 OpenSesame outages since June 19, 2024 totaling 25h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.opensesame.com

Major April 23, 2025

Simon AI Generation Outage

Detected by Pingoru
Apr 23, 2025, 11:52 PM UTC
Resolved
Apr 24, 2025, 12:35 AM UTC
Duration
42m
Affected: Simon Authoring Suite
Timeline · 4 updates
  1. investigating Apr 23, 2025, 11:52 PM UTC

    We are currently experiencing an outage with AI generation in the Simon Platform.

  2. identified Apr 24, 2025, 12:28 AM UTC

    The issue has been identified and we are working on a solution.

  3. identified Apr 24, 2025, 12:34 AM UTC

    Issue has been resolved and the AI generation in the Simon Platform is operational.

  4. resolved Apr 24, 2025, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 17, 2025

Some courses are failing to complete

Detected by Pingoru
Apr 17, 2025, 11:00 PM UTC
Resolved
Apr 18, 2025, 02:47 AM UTC
Duration
3h 47m
Affected: OpenSesame Course Delivery Platform
Timeline · 4 updates
  1. investigating Apr 17, 2025, 11:00 PM UTC

    We are investigating reports of some courses not completing as expected.

  2. identified Apr 18, 2025, 01:14 AM UTC

    The issue has been identified and fix is being implemented.

  3. monitoring Apr 18, 2025, 02:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 18, 2025, 02:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 16, 2025

Course Launch is down

Detected by Pingoru
Apr 16, 2025, 02:59 PM UTC
Resolved
Apr 16, 2025, 03:36 PM UTC
Duration
36m
Affected: OpenSesame APIOpenSesame Course Delivery PlatformOpenSesame CourseCloudOro
Timeline · 4 updates
  1. investigating Apr 16, 2025, 02:59 PM UTC

    We are currently investigating an issue that is causing course launch to fail. We apologize for any inconvenience. Please reach out to our support team with any questions.

  2. identified Apr 16, 2025, 03:15 PM UTC

    We have identified the issue and we are applying a fix. Course launch may be degraded, but we are now seeing courses launch successfully.

  3. monitoring Apr 16, 2025, 03:21 PM UTC

    We believe the issue with course launch has been resolved. We are continuing to monitor the situation. We apologize for any inconvenience. Please reach out to our Support team with any questions.

  4. resolved Apr 16, 2025, 03:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

Some courses are failing to launch

Detected by Pingoru
Apr 01, 2025, 02:28 PM UTC
Resolved
Apr 01, 2025, 05:29 PM UTC
Duration
3h
Affected: OpenSesame Course Delivery PlatformOpenSesame CourseCloudOro
Timeline · 3 updates
  1. identified Apr 01, 2025, 02:28 PM UTC

    We have identified an issue that is causing launch failures for Scorm 2004 4th edition courses. We are working to resolve the issue. Please reach out to our support team with questions or concerns. We appreciate your patience.

  2. identified Apr 01, 2025, 04:28 PM UTC

    We are continuing to work on a fix for this issue. We appreciate your patience. Please reach out to our support team with any questions or concerns.

  3. resolved Apr 01, 2025, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2025

Course Launch is partially down

Detected by Pingoru
Feb 27, 2025, 07:34 PM UTC
Resolved
Feb 27, 2025, 07:55 PM UTC
Duration
20m
Affected: OpenSesame Course Delivery PlatformOpenSesame CourseCloudOro
Timeline · 3 updates
  1. investigating Feb 27, 2025, 07:34 PM UTC

    Users are currently not able to launch courses. We are investigating the issue to determine a root cause and will provide regular updates. Please reach out to our support team if you have any questions or concerns.

  2. investigating Feb 27, 2025, 07:44 PM UTC

    We have determined that only customers using Quick Launch links or SSO during course launch are affected. We are continuing to investigate the issue to arrive at a resolution. We apologize for this inconvenience. Please reach out to our support team with any questions or concerns.

  3. resolved Feb 27, 2025, 07:55 PM UTC

    This incident has been resolved. Course launch is now up and working properly for all users. We apologize for the inconvenience. Please reach out to our support team with any questions or concerns.

Read the full incident report →

Critical January 30, 2025

Simon Outage

Detected by Pingoru
Jan 30, 2025, 05:32 PM UTC
Resolved
Jan 30, 2025, 06:36 PM UTC
Duration
1h 3m
Affected: Simon Learner ExperienceSimon Authoring Suite
Timeline · 4 updates
  1. investigating Jan 30, 2025, 05:32 PM UTC

    We are currently investigating an issue preventing Simon access to the authoring system and access to Simon courses for learners.

  2. identified Jan 30, 2025, 05:39 PM UTC

    The system has recovered but may still be unstable, we are investigating the root cause to put a fix in place.

  3. monitoring Jan 30, 2025, 05:45 PM UTC

    The system appears to have recovered and is stable. we will continue monitoring and investigating root cause.

  4. resolved Jan 30, 2025, 06:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2025

Simon user management unavailable

Detected by Pingoru
Jan 28, 2025, 05:39 PM UTC
Resolved
Jan 28, 2025, 08:01 PM UTC
Duration
2h 21m
Affected: Simon Authoring Suite
Timeline · 6 updates
  1. investigating Jan 28, 2025, 05:39 PM UTC

    We are currently investigating an issue preventing users from managing their teams users in Simon.

  2. identified Jan 28, 2025, 06:06 PM UTC

    The issue has been identified and a fix is being worked on.

  3. monitoring Jan 28, 2025, 06:14 PM UTC

    A fix has been implemented and we are monitoring for additional issues

  4. monitoring Jan 28, 2025, 06:14 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jan 28, 2025, 08:00 PM UTC

    The issue has been resolved.

  6. resolved Jan 28, 2025, 08:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 22, 2025

AI Course Outline Generation is failing

Detected by Pingoru
Jan 22, 2025, 04:40 PM UTC
Resolved
Jan 22, 2025, 07:51 PM UTC
Duration
3h 10m
Affected: Simon Authoring Suite
Timeline · 5 updates
  1. investigating Jan 22, 2025, 04:40 PM UTC

    We are currently investigating this issue.

  2. identified Jan 22, 2025, 04:40 PM UTC

    We have identified the cause of the issue and are testing the solution.

  3. identified Jan 22, 2025, 05:23 PM UTC

    Solution is tested and being deployed to users.

  4. monitoring Jan 22, 2025, 05:31 PM UTC

    A fix has been implemented and we are monitoring for results.

  5. resolved Jan 22, 2025, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2025

AICC Course Launches are failing for some Learners

Detected by Pingoru
Jan 08, 2025, 05:55 PM UTC
Resolved
Jan 08, 2025, 09:09 PM UTC
Duration
3h 14m
Affected: OpenSesame Course Delivery Platform
Timeline · 4 updates
  1. investigating Jan 08, 2025, 05:55 PM UTC

    We are currently investigating an issue that is preventing some learners from launching AICC courses. We appreciate your patience while we investigate the issue and will update you as we work toward a resolution. Please reach out to our support team with any questions or concerns.

  2. investigating Jan 08, 2025, 07:25 PM UTC

    We are continuing to investigate this issue. We believe the impact is limited to a small number of customers. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

  3. monitoring Jan 08, 2025, 08:54 PM UTC

    A fix has been implemented and we are monitoring the system. Thank you for your patience. Please reach out to our support team if you have any questions or concerns.

  4. resolved Jan 08, 2025, 09:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 3, 2025

Course Launch Outage

Detected by Pingoru
Jan 03, 2025, 02:39 PM UTC
Resolved
Dec 31, 2024, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 03, 2025, 02:39 PM UTC

    Users were unable to launch courses on 12/31/2024 from 12:18 to 12:39 PM Pacific Standard Time. We apologize for any inconvenience. Please contact our support team with any questions or concerns.

Read the full incident report →

Major November 21, 2024

The Marketplace Catalog is not loading

Detected by Pingoru
Nov 21, 2024, 05:22 PM UTC
Resolved
Nov 21, 2024, 06:24 PM UTC
Duration
1h 2m
Affected: OpenSesame Catalog
Timeline · 4 updates
  1. investigating Nov 21, 2024, 05:22 PM UTC

    We are currently experiencing an issue with the Marketplace Catalog. We are working to identify and resolve the incident. We apologize for this inconvenience. Please reach out to our support team if you have any questions or concerns.

  2. investigating Nov 21, 2024, 06:15 PM UTC

    We are continuing to investigate this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

  3. monitoring Nov 21, 2024, 06:18 PM UTC

    We have identified the issue and applied a fix. The Marketplace Catalog is now loading as expected. We will continue to monitor the Catalog to ensure it is working properly. Please reach out to our support team with any questions or concerns.

  4. resolved Nov 21, 2024, 06:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 25, 2024

OpenSesame home page is down. Please visit https://opensesame.com/home to log in to the Marketplace

Detected by Pingoru
Oct 25, 2024, 07:15 PM UTC
Resolved
Oct 25, 2024, 10:16 PM UTC
Duration
3h
Affected: OpenSesame Catalog
Timeline · 2 updates
  1. investigating Oct 25, 2024, 07:15 PM UTC

    We are investigating an issue with the OpenSesame home page. The Marketplace is up and fully operational. Please use https://www.opensesame.com/online-training-courses to log into the Marketplace. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

  2. resolved Oct 25, 2024, 10:16 PM UTC

    We have resolved the issue. Thank you for your patience. Please reach out to our support team with any questions or concerns.

Read the full incident report →

Minor October 24, 2024

Quick Launches out of service

Detected by Pingoru
Oct 24, 2024, 10:59 PM UTC
Resolved
Oct 24, 2024, 09:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 24, 2024, 10:59 PM UTC

    Quick Launches were out of service this afternoon from 2pm to 2:22pm PDT. The issue has been identified and resolved. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

Read the full incident report →

Notice October 23, 2024

OpenSesame home page is down. Go to https://opensesame.com/about to log into the Marketplace site.

Detected by Pingoru
Oct 23, 2024, 11:43 AM UTC
Resolved
Oct 23, 2024, 12:19 PM UTC
Duration
35m
Affected: OpenSesame Catalog
Timeline · 3 updates
  1. investigating Oct 23, 2024, 11:43 AM UTC

    We are currently investigating an issue with the OpenSesame home page. The Marketplace is fully operational. In order to access it, please navigate to https://opensesame.com/about to login to the Marketplace. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

  2. investigating Oct 23, 2024, 12:18 PM UTC

    The issue has been resolved. Thank you for your patience. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

  3. resolved Oct 23, 2024, 12:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 29, 2024

Course Search Degraded

Detected by Pingoru
Aug 29, 2024, 10:00 AM UTC
Resolved
Aug 29, 2024, 10:09 AM UTC
Duration
9m
Timeline · 1 update
  1. resolved Aug 29, 2024, 01:22 PM UTC

    From 3:09am PDT to 3:26am PDT some users were not able to search for courses in CourseCloud

Read the full incident report →

Minor August 23, 2024

Course Launch is degraded

Detected by Pingoru
Aug 23, 2024, 04:35 PM UTC
Resolved
Aug 23, 2024, 05:31 PM UTC
Duration
55m
Affected: OpenSesame Course Delivery Platform
Timeline · 4 updates
  1. investigating Aug 23, 2024, 04:35 PM UTC

    We are currently experiencing an issue with course launch that is causing launch performance to be degraded. We apologize for any inconvenience. Please reach out to our support team with any questions and concerns.

  2. identified Aug 23, 2024, 04:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 23, 2024, 04:47 PM UTC

    We have resolve the issue and we are monitoring course launches. We apologize for any inconvenience. Please contact our support team if you have any questions or concerns.

  4. resolved Aug 23, 2024, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2024

ECPs cannot access the Marketplace through their custom URL

Detected by Pingoru
Aug 13, 2024, 03:24 PM UTC
Resolved
Aug 13, 2024, 03:32 PM UTC
Duration
7m
Affected: OpenSesame Catalog
Timeline · 3 updates
  1. investigating Aug 13, 2024, 03:24 PM UTC

    We are currently investigating an issue with ECP customers using custom URLs. Currently those customers are unable to access the Marketplace using their custom URL. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

  2. monitoring Aug 13, 2024, 03:27 PM UTC

    We have identified the issue and put in a fix. We are continuing to monitor the situation closely. We apologize for the inconvenience. Please reach out to our support team if you have any questions or concerns.

  3. resolved Aug 13, 2024, 03:32 PM UTC

    This incident has been resolved. Please reach out to our support team if you have any questions or concerns.

Read the full incident report →

Critical July 8, 2024

Course Launch is degraded or down

Detected by Pingoru
Jul 08, 2024, 06:41 PM UTC
Resolved
Jul 08, 2024, 08:09 PM UTC
Duration
1h 28m
Affected: OpenSesame CatalogOpenSesame APIOpenSesame Course Delivery PlatformOpenSesame Embedded Catalog
Timeline · 6 updates
  1. investigating Jul 08, 2024, 06:41 PM UTC

    We are currently investigating an issue that is causing course launches to be degraded or fail.

  2. investigating Jul 08, 2024, 06:47 PM UTC

    We are continuing to investigate the issue

  3. investigating Jul 08, 2024, 06:48 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 08, 2024, 07:47 PM UTC

    We are continuing to investigate the issue with course launch. We appreciate your patience while we investigate this issue. Please contact support if you have any questions or concerns.

  5. monitoring Jul 08, 2024, 08:00 PM UTC

    Course launch and catalog login are functioning normally now. We will continue to monitor the site. Thank you for your patience. Please reach out to support if you have any questions or concerns.

  6. resolved Jul 08, 2024, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 26, 2024

OpenSesame Marketplace is down

Detected by Pingoru
Jun 26, 2024, 11:31 AM UTC
Resolved
Jun 20, 2024, 02:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 26, 2024, 11:31 AM UTC

    The OpenSesame Marketplace was inaccessible from 7:00 to 7:30 pm PDT. The Content Player was not affected by this outage.

Read the full incident report →

Critical June 24, 2024

OpenSesame Outage

Detected by Pingoru
Jun 24, 2024, 06:33 PM UTC
Resolved
Jun 24, 2024, 06:46 PM UTC
Duration
12m
Affected: OpenSesame CatalogOpenSesame Course Delivery Platform
Timeline · 2 updates
  1. investigating Jun 24, 2024, 06:33 PM UTC

    We are investigating an issue affecting the OpenSesame Website and Content Player. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

  2. resolved Jun 24, 2024, 06:46 PM UTC

    All services are now restored. We appreciate your patience during this time. Please reach out with any questions or concerns.

Read the full incident report →

Major June 19, 2024

Marketplace Search Down

Detected by Pingoru
Jun 19, 2024, 03:42 PM UTC
Resolved
Jun 18, 2024, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 19, 2024, 03:42 PM UTC

    Searching the course catalog in the Marketplace was not functioning from 11:02 PM PDT to 11:40 PM PDT.

Read the full incident report →