Some xAPI completion statements are not being sent

Update timeline

1. investigating Apr 27, 2026, 10:30 PM UTC

   We are investigating an issue with some xAPI completion statements not being sent for our direct integrations. Affected learners may experience their courses not completing in the LMS. Our engineering team is actively working to resolve this issue. All course completion statements will be sent to the LMS as soon as we have resolved the issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

2. monitoring Apr 27, 2026, 11:29 PM UTC

   We have implemented a fix for this issue. The completion status in the LMS is now being updated as usual when learners complete courses. We are working to send completions that were missed earlier in the day and will update the status of the incident when that process has been completed. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

3. resolved Apr 28, 2026, 02:23 AM UTC

   We have resolved this issue and all completion statements have been sent to Learning Management Systems. We appreciate your patience as we worked through the issue. Please reach out to our support team with any questions or concerns.