ON24 experienced a minor incident on June 30, 2025 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Presenter: Presentation Interface (PMXD or Elite Studio) and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live
Update timeline
- investigating Jun 30, 2025, 11:13 AM UTC
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working with their service partner toward a resolution.
- monitoring Jun 30, 2025, 02:48 PM UTC
A fix for the email issue has been implemented and is being monitored for continued stability. Emails may have delayed/late delivery if they were scheduled to be sent during the active issue.
- resolved Jun 30, 2025, 03:02 PM UTC
This incident has been resolved. Thank you for your patience.