ON24 incident

Latency observed with slides loading on Audience Consoles

Minor Resolved View vendor source →

ON24 experienced a minor incident on May 26, 2026 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 05:52 PM UTC
Resolved
May 26, 2026, 10:10 PM UTC
Duration
4h 17m
Detected by Pingoru
May 26, 2026, 05:52 PM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating May 26, 2026, 05:52 PM UTC

    We are investigating reports of increased latency when loading slides. We’ll provide an update as soon as we have more information.

  2. investigating May 26, 2026, 06:47 PM UTC

    We are continuing to investigate the latency observed when loading slides in Audience Consoles. Our team is actively working to identify the cause and will share another update as soon as more information is available.

  3. monitoring May 26, 2026, 08:24 PM UTC

    We have identified the issue causing latency when loading slides on the Audience Consoles and have implemented a fix. We are continuing to monitor performance to confirm the issue is fully resolved. Thank you for your patience.

  4. resolved May 26, 2026, 10:10 PM UTC

    This incident has been resolved.