ON24 incident

Latency observed with slides loading on Audience Consoles

Minor Ongoing View vendor source →

ON24 is currently experiencing a minor incident affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, which began 3h ago. The vendor's full update timeline is below.

Started
May 26, 2026, 05:52 PM UTC
Resolved
Ongoing
Duration
● 3h 1m
Detected by Pingoru
May 26, 2026, 05:52 PM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating May 26, 2026, 05:52 PM UTC

    We are investigating reports of increased latency when loading slides. We’ll provide an update as soon as we have more information.

  2. investigating May 26, 2026, 06:47 PM UTC

    We are continuing to investigate the latency observed when loading slides in Audience Consoles. Our team is actively working to identify the cause and will share another update as soon as more information is available.

  3. monitoring May 26, 2026, 08:24 PM UTC

    We have identified the issue causing latency when loading slides on the Audience Consoles and have implemented a fix. We are continuing to monitor performance to confirm the issue is fully resolved. Thank you for your patience.