ON24 experienced a minor incident on September 18, 2026 affecting Producer: Elite, Engagement Hub, Target, Forums, Go Live and Producer: Virtual Conference, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Producer: Elite, Engagement Hub, Target, Forums, Go LiveProducer: Virtual Conference
Update timeline
- investigating Sep 18, 2026, 09:04 PM UTC
ON24 has received reports that calls to REST API are having issues processing calls and throwing an error. Our technical teams are looking into this issue at the highest priority. More information to come soon.
- monitoring Sep 18, 2026, 09:24 PM UTC
A fix has been implemented and we are monitoring the results. Thank you for your patience.
- resolved Sep 19, 2026, 01:29 AM UTC
This incident has been resolved.