ON24 incident

PDF Uploads delayed or failing to complete.

Minor Resolved View vendor source →

ON24 experienced a minor incident on January 29, 2026 affecting Presenter: Presentation Interface (PMXD or Elite Studio) and Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 8h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 02:34 PM UTC
Resolved
Jan 29, 2026, 10:43 PM UTC
Duration
8h 8m
Detected by Pingoru
Jan 29, 2026, 02:34 PM UTC

Affected components

Presenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Jan 29, 2026, 02:34 PM UTC

    Currently PDF slide uploads (for the Slides Engagement Tool) are seeing significant delays or failures. This is being investigated as a priority by our teams. As a temporary work around please screen-share or upload PPT/PPTX files for slide presentations until resolved.

  2. monitoring Jan 29, 2026, 03:48 PM UTC

    PDF Slide Uploads are processing in a timely fashion again. The ON24 engineering teams will continue monitoring to ensure stability and prevent recurrence. Thank you for your patience!

  3. resolved Jan 29, 2026, 10:43 PM UTC

    This incident has been resolved.