ON24 incident

ON24 emails may be delayed.

Minor Resolved View vendor source →

ON24 experienced a minor incident on June 30, 2025 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface) and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2025, 11:13 AM UTC
Resolved
Jun 30, 2025, 03:02 PM UTC
Duration
3h 49m
Detected by Pingoru
Jun 30, 2025, 11:13 AM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface)Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Jun 30, 2025, 11:13 AM UTC

    Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working with their service partner toward a resolution.

  2. monitoring Jun 30, 2025, 02:48 PM UTC

    A fix for the email issue has been implemented and is being monitored for continued stability. Emails may have delayed/late delivery if they were scheduled to be sent during the active issue.

  3. resolved Jun 30, 2025, 03:02 PM UTC

    This incident has been resolved. Thank you for your patience.