ON24 incident

Elite Studio Recording Interface - Inactive Recording Controls

ON24 experienced a minor incident on September 24, 2026 affecting Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface), lasting 19h 24m. The incident has been resolved; the full update timeline is below.

Started: Sep 24, 2026, 06:02 PM UTC
Resolved: Sep 25, 2026, 01:27 PM UTC
Duration: 19h 24m
Detected by Pingoru: Sep 24, 2026, 06:02 PM UTC

Affected components

Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface)

Update timeline

investigating Sep 24, 2026, 06:02 PM UTC

ON24 Cvent has received reports that the Record, Play, and Next Slide buttons in the Elite Studio Recording Interface (ESRI) are inactive for some presenters. Our technical teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available.
monitoring Sep 24, 2026, 07:38 PM UTC

A fix has been implemented, and the Elite Studio Recording Interface (ESRI) is now stable and operating as expected. Our technical teams will continue to monitor the service to ensure ongoing stability. Thank you for your patience.
resolved Sep 25, 2026, 01:27 PM UTC

This incident has been resolved.