ON24 incident

ESRI Pre-Live and Post-Live Recording Controls Unresponsive

ON24 experienced a minor incident on June 24, 2026 affecting Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface) and Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 17h 32m. The incident has been resolved; the full update timeline is below.

Started: Jun 24, 2026, 08:45 PM UTC
Resolved: Jun 25, 2026, 02:17 PM UTC
Duration: 17h 32m
Detected by Pingoru: Jun 24, 2026, 08:45 PM UTC

Affected components

Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface)Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

investigating Jun 24, 2026, 08:45 PM UTC

We are currently investigating an issue affecting customers using ESRI Pre-Live and Post-Live. Users may be unable to advance slides or start recordings. When attempting to move slides forward or press the Record button, no action occurs. Our team is actively investigating and will provide updates as more information becomes available.
monitoring Jun 24, 2026, 09:18 PM UTC

We have identified the issue affecting customers using ESRI Pre-Live and Post-Live and have applied a fix. Users should now be able to advance slides and start recordings as expected. Our team will continue monitoring for stability and will provide further updates if needed.
resolved Jun 25, 2026, 02:17 PM UTC

This incident has been resolved.