ON24 incident

ESRI Pre-Live and Post-Live Recording Controls Unresponsive

Minor Ongoing View vendor source →

ON24 is currently experiencing a minor incident affecting Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface) and Producer: Elite, Engagement Hub, Target, Forums, Go Live, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 24, 2026, 08:45 PM UTC
Resolved
Ongoing
Duration
● 1h 39m
Detected by Pingoru
Jun 24, 2026, 08:45 PM UTC

Affected components

Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface)Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Jun 24, 2026, 08:45 PM UTC

    We are currently investigating an issue affecting customers using ESRI Pre-Live and Post-Live. Users may be unable to advance slides or start recordings. When attempting to move slides forward or press the Record button, no action occurs. Our team is actively investigating and will provide updates as more information becomes available.

  2. monitoring Jun 24, 2026, 09:18 PM UTC

    We have identified the issue affecting customers using ESRI Pre-Live and Post-Live and have applied a fix. Users should now be able to advance slides and start recordings as expected. Our team will continue monitoring for stability and will provide further updates if needed.