ON24 experienced a minor incident on August 7, 2026 affecting Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 8h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 01:18 PM UTC
We are investigating an issue affecting event email notifications in the Elite administration interface. Customers may receive a server error when attempting to save changes to event email notifications, and those changes may not be saved. Our teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available.
- monitoring Aug 07, 2026, 02:34 PM UTC
We have resolved the issue affecting event email notifications in the Elite administration interface. Customers should no longer encounter server errors when saving changes, and updates are now saving as expected. We will continue monitoring the platform to ensure normal operation.
- resolved Aug 07, 2026, 09:21 PM UTC
This incident has been resolved.