ON24 incident

SSO users are unable to login

Minor Resolved View vendor source →

ON24 experienced a minor incident on October 6, 2026 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface) and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 04:38 PM UTC
Resolved
Oct 06, 2026, 06:16 PM UTC
Duration
1h 37m
Detected by Pingoru
Oct 06, 2026, 04:38 PM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface)Producer: Elite, Engagement Hub, Target, Forums, Go LiveAudience: Virtual ConferenceProducer: Virtual Conference

Update timeline

  1. investigating Oct 06, 2026, 04:38 PM UTC

    We are currently receiving reports of users being unable to log in via SSO to Elite and platform pages. Our team is actively investigating the issue. Users authenticating with non-SSO methods are not be affected. We will provide an update as soon as we have more information.

  2. resolved Oct 06, 2026, 06:16 PM UTC

    This issue has been resolved. Users who authenticate via SSO can now log in to Elite and platform pages normally. Thank you for your patience.