ON24 experienced a major incident on September 1, 2026 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Update timeline
- investigating Sep 01, 2026, 03:42 PM UTC
We are investigating an issue where some users may receive a “Server error” message when attempting to launch ON24 Go Live event audience pages. Our teams are actively working to identify and resolve the issue. We will provide an update as more information becomes available.
- monitoring Sep 01, 2026, 04:13 PM UTC
The issue affecting access to ON24 Go Live audience pages has stabilized, and audience pages are now launching normally. We will continue monitoring for stability.
- resolved Sep 01, 2026, 08:00 PM UTC
This incident has been resolved.