ON24 incident

Some users are receiving multiple ON24 emails

Minor Resolved View vendor source →

ON24 experienced a minor incident on September 15, 2025 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Presenter: Presentation Interface (PMXD or Elite Studio) and 1 more component, lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 07:05 PM UTC
Resolved
Sep 16, 2025, 12:18 AM UTC
Duration
5h 12m
Detected by Pingoru
Sep 15, 2025, 07:05 PM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Sep 15, 2025, 07:05 PM UTC

    ON24 is aware that some users are receiving multiple ON24 emails (confirmation, reminder, etc). The ON24 team is investigating the issue and working with their service partner toward a resolution.

  2. monitoring Sep 15, 2025, 11:35 PM UTC

    A fix has been implemented and we are monitoring the results. Thank you for your patience.

  3. resolved Sep 16, 2025, 12:18 AM UTC

    This incident has been resolved.