ON24 incident

Access to Elite Studio unavailable

Major Resolved View vendor source →

ON24 experienced a major incident on September 30, 2025 affecting Presenter: Presentation Interface (PMXD or Elite Studio) and Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 03:39 PM UTC
Resolved
Sep 30, 2025, 07:23 PM UTC
Duration
3h 44m
Detected by Pingoru
Sep 30, 2025, 03:39 PM UTC

Affected components

Presenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Sep 30, 2025, 03:39 PM UTC

    Reports of logging into Elite Studio failing/not responding are being investigated. Elite Studio may be temporarily unavailable for event presenters and producers. Broadcast Video encode URLs are also impacted. The ON24 team is working to resolve this at the highest priority.

  2. investigating Sep 30, 2025, 04:00 PM UTC

    The ON24 team is continuing to investigate the issue at the highest priority.

  3. investigating Sep 30, 2025, 04:13 PM UTC

    The ON24 team is continuing investigation into the Elite Studio and Broadcast URL issues. We are recommending the cancellation or rescheduling of events scheduled to go live today in the next hour. (10:00 am PST)

  4. investigating Sep 30, 2025, 04:18 PM UTC

    Sim2Live streaming events scheduled during this time may experience a failure to stream pre-recorded content and show a 'content not available' message. This issue is being investigated as well.

  5. investigating Sep 30, 2025, 04:40 PM UTC

    The ON24 team is continuing investigation into the Elite Studio and Broadcast URL issues. We are recommending the cancellation or rescheduling of events scheduled to go live today in the next hour. (10:30 am PST)

  6. investigating Sep 30, 2025, 04:54 PM UTC

    The ON24 team is continuing to investigate the issue at the highest priority.

  7. monitoring Sep 30, 2025, 05:20 PM UTC

    The Elite Studio access and live event streaming services are currently stabilized and available. The ON24 team is continuing to monitor and investigate all systems impacted.

  8. monitoring Sep 30, 2025, 06:17 PM UTC

    Elite Studio access and live event streaming services have been fully restored and stable since 10:00 AM PT. ON24’s technical teams will continue to closely monitor performance to ensure continued reliability.

  9. resolved Sep 30, 2025, 07:23 PM UTC

    This incident has been resolved.