ON24 Outage History
ON24 is up right nowPingoru has recorded 49 incidents for ON24: 13 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 9 of 744 (1%) |
| June 2026 | 1 | 18 of 720 (2%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 1 | 8 of 744 (1%) |
| September 2026 | 4 | 75 of 720 (10%) |
| October 2026 | 1 | 2 of 507 (0%) |
Incidents, newest first
Minor October 6, 2026 SSO users are unable to login 1h 37m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface), Producer: Elite, Engagement Hub, Target, Forums, Go Live, Audience: Virtual Conference and 1 more
Started Oct 06, 2026, 04:38 PM UTC· resolved Oct 06, 2026, 06:16 PM UTC
- investigating Oct 06, 2026, 04:38 PM UTC
We are currently receiving reports of users being unable to log in via SSO to Elite and platform pages. Our team is actively investigating the issue. Users authenticating with non-SSO methods are not be affected. We will provide an update as soon as we have more information.
- resolved Oct 06, 2026, 06:16 PM UTC
This issue has been resolved. Users who authenticate via SSO can now log in to Elite and platform pages normally. Thank you for your patience.
Minor September 24, 2026 Elite Studio Recording Interface - Inactive Recording Controls 19h 24m Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface)
Started Sep 24, 2026, 06:02 PM UTC· resolved Sep 25, 2026, 01:27 PM UTC
- investigating Sep 24, 2026, 06:02 PM UTC
ON24 Cvent has received reports that the Record, Play, and Next Slide buttons in the Elite Studio Recording Interface (ESRI) are inactive for some presenters. Our technical teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available.
- monitoring Sep 24, 2026, 07:38 PM UTC
A fix has been implemented, and the Elite Studio Recording Interface (ESRI) is now stable and operating as expected. Our technical teams will continue to monitor the service to ensure ongoing stability. Thank you for your patience.
- resolved Sep 25, 2026, 01:27 PM UTC
This incident has been resolved.
Minor September 18, 2026 REST API Calls are Unsuccessful 4h 25m Producer: Elite, Engagement Hub, Target, Forums, Go Live, Producer: Virtual Conference
Started Sep 18, 2026, 09:04 PM UTC· resolved Sep 19, 2026, 01:29 AM UTC
- investigating Sep 18, 2026, 09:04 PM UTC
ON24 has received reports that calls to REST API are having issues processing calls and throwing an error. Our technical teams are looking into this issue at the highest priority. More information to come soon.
- monitoring Sep 18, 2026, 09:24 PM UTC
A fix has been implemented and we are monitoring the results. Thank you for your patience.
- resolved Sep 19, 2026, 01:29 AM UTC
This incident has been resolved.
Notice September 16, 2026 Key Moment Video Clips Not Generating 1d 22h Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Sep 16, 2026, 03:19 PM UTC· resolved Sep 18, 2026, 02:00 PM UTC
- investigating Sep 16, 2026, 03:19 PM UTC
We are investigating an issue affecting key moment video clips from generating successfully. Customers may receive "an error has occurred" when attempting to generate these clips on the overview page of the event. Our teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available. NOTE: This only impacts customers with access to this feature. Any request that is not successful will automatically be regenerated. Not content will be lost.
- monitoring Sep 17, 2026, 02:08 AM UTC
The issue affecting Key Moment Video Clips has been resolved. Requests that were not successful are being automatically regenerated, and we expect this reprocessing to be complete by close of business tomorrow (Thursday, Sept 17, 2026). We will provide a final update once all previously failed jobs have been reprocessed. Thank you for your patience!
- resolved Sep 18, 2026, 02:00 PM UTC
All Key Moment Video Clips that previously failed have now been successfully regenerated. Thank you again for your patience!
Major September 1, 2026 Go Live - Issue Accessing Event Audience Pages 4h 18m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Started Sep 01, 2026, 03:42 PM UTC· resolved Sep 01, 2026, 08:00 PM UTC
- investigating Sep 01, 2026, 03:42 PM UTC
We are investigating an issue where some users may receive a “Server error” message when attempting to launch ON24 Go Live event audience pages. Our teams are actively working to identify and resolve the issue. We will provide an update as more information becomes available.
- monitoring Sep 01, 2026, 04:13 PM UTC
The issue affecting access to ON24 Go Live audience pages has stabilized, and audience pages are now launching normally. We will continue monitoring for stability.
- resolved Sep 01, 2026, 08:00 PM UTC
This incident has been resolved.
Minor August 7, 2026 Event Email Notification - Error Saving 8h 3m Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Aug 07, 2026, 01:18 PM UTC· resolved Aug 07, 2026, 09:21 PM UTC
- investigating Aug 07, 2026, 01:18 PM UTC
We are investigating an issue affecting event email notifications in the Elite administration interface. Customers may receive a server error when attempting to save changes to event email notifications, and those changes may not be saved. Our teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available.
- monitoring Aug 07, 2026, 02:34 PM UTC
We have resolved the issue affecting event email notifications in the Elite administration interface. Customers should no longer encounter server errors when saving changes, and updates are now saving as expected. We will continue monitoring the platform to ensure normal operation.
- resolved Aug 07, 2026, 09:21 PM UTC
This incident has been resolved.
Minor July 13, 2026 Engagement Hub/Target/Nurture pages not loading 3h 7m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Started Jul 13, 2026, 03:07 PM UTC· resolved Jul 13, 2026, 06:15 PM UTC
- monitoring Jul 13, 2026, 03:07 PM UTC
ON24 has received reports that some Engagement Hub, Target and Nurture Audience pages are not loading as expected. Our technical teams have applied a fix and we are continuing to monitor the results.
- resolved Jul 13, 2026, 06:15 PM UTC
This incident has been resolved.
Minor June 24, 2026 ESRI Pre-Live and Post-Live Recording Controls Unresponsive 17h 32m Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface), Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Jun 24, 2026, 08:45 PM UTC· resolved Jun 25, 2026, 02:17 PM UTC
- investigating Jun 24, 2026, 08:45 PM UTC
We are currently investigating an issue affecting customers using ESRI Pre-Live and Post-Live. Users may be unable to advance slides or start recordings. When attempting to move slides forward or press the Record button, no action occurs. Our team is actively investigating and will provide updates as more information becomes available.
- monitoring Jun 24, 2026, 09:18 PM UTC
We have identified the issue affecting customers using ESRI Pre-Live and Post-Live and have applied a fix. Users should now be able to advance slides and start recordings as expected. Our team will continue monitoring for stability and will provide further updates if needed.
- resolved Jun 25, 2026, 02:17 PM UTC
This incident has been resolved.
Minor May 26, 2026 Latency observed with slides loading on Audience Consoles 4h 17m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Started May 26, 2026, 05:52 PM UTC· resolved May 26, 2026, 10:10 PM UTC
- investigating May 26, 2026, 05:52 PM UTC
We are investigating reports of increased latency when loading slides. We’ll provide an update as soon as we have more information.
- investigating May 26, 2026, 06:47 PM UTC
We are continuing to investigate the latency observed when loading slides in Audience Consoles. Our team is actively working to identify the cause and will share another update as soon as more information is available.
- monitoring May 26, 2026, 08:24 PM UTC
We have identified the issue causing latency when loading slides on the Audience Consoles and have implemented a fix. We are continuing to monitor performance to confirm the issue is fully resolved. Thank you for your patience.
- resolved May 26, 2026, 10:10 PM UTC
This incident has been resolved.
Minor May 6, 2026 Temporary Issues with Audience and Preview URL functionality 4h 23m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Started May 06, 2026, 11:21 AM UTC· resolved May 06, 2026, 03:45 PM UTC
- monitoring May 06, 2026, 11:21 AM UTC
The ON24 platform experienced a brief issue with access to Audience and Preview URLs and temporarily blocking entry to events and other functionality. The greatest impact was seen between 2:40am and 3am Pacific time, however delays in Audience URL functionality spanned between 1:45am and 4:00am Pacific. The ON24 team has implemented changes to allow proper access and the issue was resolved. While URLs are currently available some Engagement tools may experience degraded functionality in some events. The team continues to monitor the stability of the ON24 Platform and will make updates as needed.
- monitoring May 06, 2026, 01:49 PM UTC
We are continuing to monitor stability of the Audience URLs, however issues appear to be resolved at this time. Anomalies with Engagement tool functionality is also back to full functionality.
- resolved May 06, 2026, 03:45 PM UTC
This issue has been resolved and full Audience URL and Engagement Tool functionality is working as expected.
Minor January 29, 2026 PDF Uploads delayed or failing to complete. 8h 8m Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface), Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Jan 29, 2026, 02:34 PM UTC· resolved Jan 29, 2026, 10:43 PM UTC
- investigating Jan 29, 2026, 02:34 PM UTC
Currently PDF slide uploads (for the Slides Engagement Tool) are seeing significant delays or failures. This is being investigated as a priority by our teams. As a temporary work around please screen-share or upload PPT/PPTX files for slide presentations until resolved.
- monitoring Jan 29, 2026, 03:48 PM UTC
PDF Slide Uploads are processing in a timely fashion again. The ON24 engineering teams will continue monitoring to ensure stability and prevent recurrence. Thank you for your patience!
- resolved Jan 29, 2026, 10:43 PM UTC
This incident has been resolved.
Minor January 29, 2026 LinkedIn Events registrants not syncing to ON24 events 20h 23m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Jan 29, 2026, 03:04 AM UTC· resolved Jan 29, 2026, 11:28 PM UTC
- investigating Jan 29, 2026, 03:04 AM UTC
ON24 and LinkedIn are aware of an issue where registrants captured in LinkedIn Events are not being pushed to the corresponding ON24 event. Our engineering teams are actively investigating and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.
- monitoring Jan 29, 2026, 03:52 PM UTC
Registrants captured in LinkedIn Events are now successfully syncing to the corresponding ON24 event again. ON24 and LinkedIn engineering teams are continuing to work together to repush registrants who may have been missed during the incident window. Once this process is complete, we will provide a final update. Thank you for your patience.
- resolved Jan 29, 2026, 11:28 PM UTC
This incident has been resolved.
Minor December 9, 2025 ON24 Event emails may be delayed 1h Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Dec 09, 2025, 08:15 PM UTC· resolved Dec 09, 2025, 09:15 PM UTC
- investigating Dec 09, 2025, 08:15 PM UTC
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working toward a resolution.
- monitoring Dec 09, 2025, 08:42 PM UTC
Event emails are seeing full delivery and receipt for emails. While previous emails may be delayed all new emails are being sent and received as expected.
- resolved Dec 09, 2025, 09:15 PM UTC
This incident has been resolved.
Major September 30, 2025 Access to Elite Studio unavailable 3h 44m Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface), Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Sep 30, 2025, 03:39 PM UTC· resolved Sep 30, 2025, 07:23 PM UTC
- investigating Sep 30, 2025, 03:39 PM UTC
Reports of logging into Elite Studio failing/not responding are being investigated. Elite Studio may be temporarily unavailable for event presenters and producers. Broadcast Video encode URLs are also impacted. The ON24 team is working to resolve this at the highest priority.
- investigating Sep 30, 2025, 04:00 PM UTC
The ON24 team is continuing to investigate the issue at the highest priority.
- investigating Sep 30, 2025, 04:13 PM UTC
The ON24 team is continuing investigation into the Elite Studio and Broadcast URL issues. We are recommending the cancellation or rescheduling of events scheduled to go live today in the next hour. (10:00 am PST)
- investigating Sep 30, 2025, 04:18 PM UTC
Sim2Live streaming events scheduled during this time may experience a failure to stream pre-recorded content and show a 'content not available' message. This issue is being investigated as well.
- investigating Sep 30, 2025, 04:40 PM UTC
The ON24 team is continuing investigation into the Elite Studio and Broadcast URL issues. We are recommending the cancellation or rescheduling of events scheduled to go live today in the next hour. (10:30 am PST)
- investigating Sep 30, 2025, 04:54 PM UTC
The ON24 team is continuing to investigate the issue at the highest priority.
- monitoring Sep 30, 2025, 05:20 PM UTC
The Elite Studio access and live event streaming services are currently stabilized and available. The ON24 team is continuing to monitor and investigate all systems impacted.
- monitoring Sep 30, 2025, 06:17 PM UTC
Elite Studio access and live event streaming services have been fully restored and stable since 10:00 AM PT. ON24’s technical teams will continue to closely monitor performance to ensure continued reliability.
- resolved Sep 30, 2025, 07:23 PM UTC
This incident has been resolved.
Minor September 15, 2025 Some users are receiving multiple ON24 emails 5h 12m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface), Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Sep 15, 2025, 07:05 PM UTC· resolved Sep 16, 2025, 12:18 AM UTC
- investigating Sep 15, 2025, 07:05 PM UTC
ON24 is aware that some users are receiving multiple ON24 emails (confirmation, reminder, etc). The ON24 team is investigating the issue and working with their service partner toward a resolution.
- monitoring Sep 15, 2025, 11:35 PM UTC
A fix has been implemented and we are monitoring the results. Thank you for your patience.
- resolved Sep 16, 2025, 12:18 AM UTC
This incident has been resolved.
Notice September 10, 2025 Informational: ON24 Platform Release Update 14s Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface), Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Sep 10, 2025, 03:19 AM UTC· resolved Sep 10, 2025, 03:19 AM UTC
- monitoring Sep 10, 2025, 03:19 AM UTC
We wanted to share a quick update regarding the recent ON24 platform release. A small number of users may have experienced a minor issue with the platform. Out of an abundance of caution and to ensure the flawless delivery of events, we have decided to temporarily rollback the recent release. The platform is 100% operational, and no action is needed on your part. Please keep an eye on the Release Notes in our Knowledge Center for the latest information and updates.
- resolved Sep 10, 2025, 03:19 AM UTC
This incident has been resolved.
Minor September 9, 2025 Some Audience Pages (Elite, Go Live) are not loading intermittently for some users 1h 28m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Started Sep 09, 2025, 03:51 PM UTC· resolved Sep 09, 2025, 05:20 PM UTC
- investigating Sep 09, 2025, 03:51 PM UTC
ON24 IT and Engineering have been engaged and are actively addressing the issue.
- resolved Sep 09, 2025, 05:20 PM UTC
This incident has been resolved. Audience pages are loading as expected again. Thank you for your patience!
Minor June 30, 2025 ON24 emails may be delayed. 3h 49m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface), Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Jun 30, 2025, 11:13 AM UTC· resolved Jun 30, 2025, 03:02 PM UTC
- investigating Jun 30, 2025, 11:13 AM UTC
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working with their service partner toward a resolution.
- monitoring Jun 30, 2025, 02:48 PM UTC
A fix for the email issue has been implemented and is being monitored for continued stability. Emails may have delayed/late delivery if they were scheduled to be sent during the active issue.
- resolved Jun 30, 2025, 03:02 PM UTC
This incident has been resolved. Thank you for your patience.
Minor June 23, 2025 ON24 Event emails may be delayed. 3h 13m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Jun 23, 2025, 09:26 AM UTC· resolved Jun 23, 2025, 12:40 PM UTC
- investigating Jun 23, 2025, 09:26 AM UTC
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working toward a resolution.
- investigating Jun 23, 2025, 10:11 AM UTC
The issue impacting the timely delivery of some ON24 event emails has been identified and the ON24 team is working with its service partners to implement a resolution.
- identified Jun 23, 2025, 10:12 AM UTC
The issue impacting the timely delivery of some ON24 event emails has been identified and the ON24 team is working with its service partners to implement a resolution.
- monitoring Jun 23, 2025, 12:11 PM UTC
The ON24 team has implemented a solution and we are seeing full delivery and receipt for emails, though some may be delayed. The team is monitoring for stability, however no further delay is expected on new emails.
- resolved Jun 23, 2025, 12:40 PM UTC
The ON24 team has implemented a complete solution and we are seeing full delivery and receipt for emails. While previous emails may be delayed all new emails are being sent and received as expected.
Minor June 2, 2025 Report URLs Latency 2h 21m Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Jun 02, 2025, 02:24 PM UTC· resolved Jun 02, 2025, 04:46 PM UTC
- investigating Jun 02, 2025, 02:24 PM UTC
ON24 Report URLs are currently not loading for newly created events or delayed in displaying attendee metrics. The ON24 technical teams are actively investigating. (No data loss or direct live event impact is expected).
- identified Jun 02, 2025, 03:19 PM UTC
The issue has been identified and a fix is being implemented ASAP. Data latency should catch up over the next 4-5 hours. Thank you for your patience!
- resolved Jun 02, 2025, 04:46 PM UTC
Event activity reports are populating within expected timelines and this issue has been resolved. Thank you again for your patience!
Minor May 30, 2025 REST API calls are unsuccessful 31m Producer: Elite, Engagement Hub, Target, Forums, Go Live, Producer: Virtual Conference
Started May 30, 2025, 10:54 PM UTC· resolved May 30, 2025, 11:26 PM UTC
- investigating May 30, 2025, 10:54 PM UTC
ON24 has received reports that calls to REST API are having issues processing requests. Our team is looking into this issue at the highest priority. More information to come soon. Thank you for your patience.
- resolved May 30, 2025, 11:26 PM UTC
We're happy to report that the issues with the REST API calls have been fully resolved. All calls are now connecting successfully. Thanks for your patience again!
Major April 8, 2025 Delay Processing Slide Uploads 5h 2m Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Apr 08, 2025, 04:20 PM UTC· resolved Apr 08, 2025, 09:22 PM UTC
- monitoring Apr 08, 2025, 04:20 PM UTC
We are currently experiencing a delay in slide decks processing due to a backlog. Slides are successfully being processed, however please be advised this will take more time the usual to fully upload. Thank you for your patience.
- resolved Apr 08, 2025, 09:22 PM UTC
We are no longer experiencing a delay in slide deck processing. Slides are processing in a timely fashion. Thank you again for your patience.
Major April 8, 2025 Instability in Elite Studio Functionality 1d 4h Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface), Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Apr 08, 2025, 03:21 PM UTC· resolved Apr 09, 2025, 07:53 PM UTC
- investigating Apr 08, 2025, 03:21 PM UTC
ON24 is experiencing an issue displaying slides in Elite Studio and on Audience Consoles. We are actively investigating the issue. (A possible interim/immediate workaround - screen share your slides if needed.)
- investigating Apr 08, 2025, 03:44 PM UTC
On24 continues to actively investigate this issue as a top priority. Thank you for your patience!
- investigating Apr 08, 2025, 04:04 PM UTC
On24 continues to actively investigate this issue as a top priority. If you have an event scheduled to start in the next 60 minutes, we are recommending postponing. We apologize for the inconvenience and appreciate your understanding.
- monitoring Apr 08, 2025, 04:15 PM UTC
The issue has been addressed and Elite Studio functionality has been restored. ON24 will continue monitoring as well to ensure stability is maintained.
- investigating Apr 08, 2025, 05:03 PM UTC
Elite instability has been reported again. On24 continues to actively investigate this issue as a top priority. If you have an event scheduled to start in the next 60 minutes, we are recommending postponing. We apologize for the inconvenience and appreciate your understanding.
- investigating Apr 08, 2025, 05:47 PM UTC
The issue has been addressed and Elite Studio functionality has been restored. ON24 will continue monitoring as well to ensure stability is maintained.
- investigating Apr 08, 2025, 06:06 PM UTC
Elite instability has been reported again. On24 continues to actively investigate this issue as a top priority. If you have an event scheduled to start in the next 60 minutes, we are recommending postponing. We apologize for the inconvenience and appreciate your understanding.
- monitoring Apr 08, 2025, 09:49 PM UTC
Elite Studio functionality was restored and has remained stable since 12:30 PM PT. The ON24 technical teams will continue to monitor closely to ensure ongoing stability. Thank you again for your patience and understanding.
- resolved Apr 09, 2025, 07:53 PM UTC
This incident has been resolved.
Minor February 16, 2025 REST API Calls are unsuccessful 49m Producer: Elite, Engagement Hub, Target, Forums, Go Live, Producer: Virtual Conference
Started Feb 16, 2025, 04:25 PM UTC· resolved Feb 16, 2025, 05:15 PM UTC
- investigating Feb 16, 2025, 04:25 PM UTC
ON24 has received reports that calls to REST API are having issues processing calls and throwing an error. Our technical teams are looking into this issue at the highest priority. More information to come soon.
- monitoring Feb 16, 2025, 05:01 PM UTC
A fix has been implemented and we are monitoring the results. Thank you for your patience.
- resolved Feb 16, 2025, 05:15 PM UTC
This incident has been resolved.
Minor February 5, 2025 Some Events are Experiencing Stability Issues in Streaming 1h 19m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Started Feb 05, 2025, 06:55 PM UTC· resolved Feb 05, 2025, 08:14 PM UTC
- investigating Feb 05, 2025, 06:55 PM UTC
ON24 is aware of some events experiencing issues streaming and are actively investigating.
- monitoring Feb 05, 2025, 07:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2025, 08:14 PM UTC
This incident has been resolved.