- Detected by Pingoru
- May 13, 2026, 01:42 PM UTC
- Resolved
- May 13, 2026, 04:45 PM UTC
- Duration
- 3h 2m
Affected: ReportingReporting
Timeline · 6 updates
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investigating May 13, 2026, 01:42 PM UTC
We are investigating reports of an issue where users are unable to view data on the reporting dashboard. Our engineering team is currently triaging the issue to identify the root cause across all production and restricted clusters. We apologize for the inconvenience and will provide an update as soon as more information is available.
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investigating May 13, 2026, 01:49 PM UTC
We are continuing to investigate this issue.
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monitoring May 13, 2026, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring May 13, 2026, 03:49 PM UTC
We are continuing to monitor for any further issues.
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monitoring May 13, 2026, 04:44 PM UTC
We are continuing to monitor for any further issues.
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resolved May 13, 2026, 04:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 02:55 PM UTC
- Resolved
- Apr 29, 2026, 09:08 PM UTC
- Duration
- 6h 13m
Affected: Reporting
Timeline · 3 updates
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identified Apr 29, 2026, 02:55 PM UTC
We are currently facing issues loading Interactions Explore in Reporting on US/Restricted Instance. Engineering Teams are actively working on the fix and further updates will be provided soon.
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monitoring Apr 29, 2026, 03:05 PM UTC
A fix has been implemented and we are monitoring to ensure continued stability.
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resolved Apr 29, 2026, 09:08 PM UTC
The issue has been resolved. Please reach out to Observe.AI Support for any questions.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 06:36 PM UTC
- Resolved
- Apr 10, 2026, 10:46 PM UTC
- Duration
- 4h 10m
Affected: Calls TabCalls Tab
Timeline · 3 updates
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identified Apr 10, 2026, 06:36 PM UTC
Dear Client, We have identified an issue where recent interactions for non-PCI traffic are not being reflected on the dashboard. Our team is actively working to resolve this, and we will share further updates as progress is made.
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monitoring Apr 10, 2026, 07:26 PM UTC
A fix has been implemented, and we are currently monitoring the results.
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resolved Apr 10, 2026, 10:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 01:32 PM UTC
- Resolved
- Apr 02, 2026, 06:22 AM UTC
- Duration
- 16h 49m
Affected: Instance Wide
Timeline · 3 updates
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identified Apr 01, 2026, 01:32 PM UTC
Dear Client, We are currently investigating an issue where the Observe.AI instance may be inaccessible. The issue has been identified, and our team is actively working to mitigate it. Further updates will be shared as soon as more information becomes available.
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monitoring Apr 01, 2026, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 02, 2026, 06:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 23, 2026, 10:53 PM UTC
- Resolved
- Feb 24, 2026, 09:28 AM UTC
- Duration
- 10h 34m
Affected: Calls Tab
Timeline · 3 updates
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investigating Feb 23, 2026, 10:53 PM UTC
We are currently investigating an issue where some tabs may intermittently fail to load. Our team is actively looking into this and will share updates as we have more information.
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monitoring Feb 23, 2026, 11:20 PM UTC
The issue has been fixed and we are monitoring the results.
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resolved Feb 24, 2026, 09:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 02:19 PM UTC
- Resolved
- Feb 04, 2026, 09:19 AM UTC
- Duration
- 18h 59m
Affected: Conversation Intelligence
Timeline · 4 updates
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investigating Feb 03, 2026, 02:19 PM UTC
We have identified an issue that is causing delays in interaction processing. Our team is actively working on implementing a fix, and we will provide updates as progress is made. Thank you for your patience.
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identified Feb 03, 2026, 05:09 PM UTC
The issue has been identified and a fixed is being implemented.
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monitoring Feb 03, 2026, 07:15 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 04, 2026, 09:19 AM UTC
All Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 05:00 PM UTC
- Resolved
- Jan 21, 2026, 02:35 PM UTC
- Duration
- 21h 35m
Affected: ReportingReporting
Timeline · 6 updates
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investigating Jan 20, 2026, 02:46 PM UTC
We’re currently investigating an issue that may cause increased load times when accessing Reporting on Observe.AI dashboards. Our team is actively working to resolve this and restore normal performance as quickly as possible. Thank you for your patience, Observe.AI Technical Support
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identified Jan 20, 2026, 04:34 PM UTC
The issue has been identified, and a fix is currently being implemented.
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monitoring Jan 20, 2026, 05:00 PM UTC
The issue has been identified. You might still see increased load times accessing Reporting. Our team is actively working to resolve this and restore normal performance. Thank you for your patience, Observe.AI Technical Support
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identified Jan 20, 2026, 06:45 PM UTC
The issue has been identified. You might still see increased load times accessing Reporting. Our team is actively working to resolve this and restore normal performance. Thank you for your patience, Observe.AI Technical Support
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monitoring Jan 21, 2026, 02:31 PM UTC
A fix has been rolled out and we are seeing perfornance returning to normal. We will remain in a state of monitoring for a time before considering this issue fully resolved.
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resolved Jan 21, 2026, 02:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2025, 04:40 PM UTC
- Resolved
- Dec 17, 2025, 05:33 PM UTC
- Duration
- 53m
Affected: Login PageCalls TabEvaluationsAPIReportingReal-TimeInstance Wide
Timeline · 4 updates
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investigating Dec 17, 2025, 04:40 PM UTC
We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.
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investigating Dec 17, 2025, 04:47 PM UTC
We are continuing to investigate this issue.
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monitoring Dec 17, 2025, 04:50 PM UTC
A fix has been implemented, and the service has returned to normal. We will continue to monitor the system closely.
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resolved Dec 17, 2025, 05:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2025, 02:04 PM UTC
- Resolved
- Oct 30, 2025, 06:34 PM UTC
- Duration
- 4h 29m
Affected: Calls Tab
Timeline · 4 updates
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investigating Oct 30, 2025, 02:04 PM UTC
Hello all, We are currently investigating an issue where recent interactions are not being processed as expected. As a result, the latest interactions may not appear on the dashboard. Our team is actively troubleshooting the issue, and processing will resume once the underlying cause is resolved. We will continue to provide updates as we make progress.
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identified Oct 30, 2025, 02:47 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 30, 2025, 05:37 PM UTC
A fix has been implemented and all the interactions should be available on the dashboard. We continue to monitor the situation and provide updates accordingly.
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resolved Oct 30, 2025, 06:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 02:22 PM UTC
- Resolved
- Oct 29, 2025, 04:44 PM UTC
- Duration
- 2h 22m
Affected: ReportingReporting
Timeline · 4 updates
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investigating Oct 29, 2025, 02:22 PM UTC
We are aware of issues accessing reports and the data contained within for those placed on our Standard and Restricted/US Instances. We have a ticket opened at the highest priority with the upstream group powering this functionality, and we will deliver any updates as soon as we have them.
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investigating Oct 29, 2025, 02:27 PM UTC
We will be forcing the reporting platform down so that the available resources can be increased. We expect reporting to be back up in 30 minutes and expect to see the performance begin to improve from there. We will continue to provide updates as they are available.
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monitoring Oct 29, 2025, 03:09 PM UTC
The scale-up activity has been completed, and performance is looking back to normal. We will monitor for a time to ensure stability before considering this issue resolved.
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resolved Oct 29, 2025, 04:44 PM UTC
The reporting functionality has remained stable and is back to operating as expected. Thank you for your patience. If you have any questions or experience any further issues, please contact the Observe.AI Technical Support team via the Help Center.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2025, 12:53 PM UTC
- Resolved
- Oct 07, 2025, 03:52 PM UTC
- Duration
- 2h 58m
Affected: Calls Tab
Timeline · 4 updates
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investigating Oct 07, 2025, 12:53 PM UTC
We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.
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identified Oct 07, 2025, 01:13 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 07, 2025, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 07, 2025, 03:52 PM UTC
The platform has remained stable after the fix was implemented. Thank you for your patience, and if you have any questions or experience any further issues, please contact Observe.AI Technical Support via the Help Center. Observe.AI Technical Support
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 05:43 PM UTC
- Resolved
- Oct 03, 2025, 01:00 AM UTC
- Duration
- 7h 16m
Affected: Conversation Intelligence
Timeline · 4 updates
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identified Oct 02, 2025, 05:43 PM UTC
Some tenants within the Restricted/US Instance are experiencing a delay in interactions being processed. We are aware of the issue and are actively working on restoring the normal workflow. No interactions during this time are expected to be lost and are fully expected to be ingested as part of the remediation for this issue.
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identified Oct 02, 2025, 08:06 PM UTC
We continue to work through the backlog and monitor the progress to ensure success. We'll continue to provide updates as they are available.
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monitoring Oct 02, 2025, 11:04 PM UTC
All previous interactions have been processed, and interactions are now being processed as expected going forward. We will monitor to ensure processing looks stable for a time longer before considering the issue resolved.
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resolved Oct 03, 2025, 01:53 PM UTC
All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 05:44 PM UTC
- Resolved
- Sep 06, 2025, 02:00 AM UTC
- Duration
- 8h 15m
Affected: Conversation Intelligence
Timeline · 7 updates
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investigating Sep 05, 2025, 05:44 PM UTC
We are aware of an issue where various parts of the dashboards are stuck in a loading state and not displaying data. We have engaged the necessary resources and are treating this with the highest priority.
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investigating Sep 05, 2025, 06:46 PM UTC
We continue to actively troubleshoot this issue and have narrowed down the cause. We will continue to provide updates as they are available.
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identified Sep 05, 2025, 07:22 PM UTC
The data on pages is starting to load once more. We continue to work on resolving the loading issue with filters on various pages.
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identified Sep 05, 2025, 08:16 PM UTC
We continue to actively work on the issue with data and filters failing to load on pages. We will continue to provide updates as we have them.
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identified Sep 05, 2025, 09:36 PM UTC
Most affected accounts are back to normal. For the remaining few, we have implemented some fixes and are monitoring the progress while we continue to work on making adjustments to resolve the issues.
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monitoring Sep 05, 2025, 09:53 PM UTC
A fix has been rolled out and we are seeing perfornance returning to normal. We will remain in a state of monitoring for a time before considering this issue fully resolved.
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resolved Sep 06, 2025, 02:00 AM UTC
All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank You! Observe.AI Technical Support
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2025, 09:57 PM UTC
- Resolved
- Aug 29, 2025, 04:32 AM UTC
- Duration
- 6h 35m
Affected: Calls Tab
Timeline · 3 updates
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investigating Aug 28, 2025, 09:57 PM UTC
We are currently investigating an issue where you may experience 'Access Denied' errors when trying to upload files via SFTP to our systems. Our team is actively working to restore the ability to upload all files via the SFTP server once more.
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monitoring Aug 28, 2025, 11:14 PM UTC
A fix has been implemented, and we see that the 'Access Denied' errors have stopped. We will monitor for further occurrences for a time before considering this issue resolved.
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resolved Aug 29, 2025, 04:32 AM UTC
This incident has been resolved. Request you to please monitor and reach out to support via the helpcenter https://help.observe.ai/hc/en-us incase you continue to see issues with call ingestion and processing. We apologise for the inconvenience caused in this regard. Thanks Observe.AI Support Team
Read the full incident report →
- Detected by Pingoru
- May 01, 2025, 09:12 PM UTC
- Resolved
- May 02, 2025, 10:13 PM UTC
- Duration
- 1d 1h
Affected: Evaluations
Timeline · 3 updates
Read the full incident report →
- Detected by Pingoru
- Mar 21, 2025, 09:49 PM UTC
- Resolved
- Mar 22, 2025, 05:43 PM UTC
- Duration
- 19h 54m
Affected: Instance Wide
Timeline · 4 updates
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identified Mar 21, 2025, 09:49 PM UTC
We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues.
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identified Mar 21, 2025, 11:47 PM UTC
We continue to work on a solution to get the environment back into a healthy state. We will provide an update as soon as we are able. Thank you for your patience thus far.
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monitoring Mar 22, 2025, 12:09 AM UTC
The issue has been resolved and data has started flowing once more. We will monitor the flow for a time to ensure that it continues to return back to normal.
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resolved Mar 22, 2025, 05:43 PM UTC
The incident stands resolved and the team is monitoring closely. Incase you are still seeing any issues, please write to Observe.AI support via the help center.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2025, 04:26 PM UTC
- Resolved
- Mar 05, 2025, 10:45 PM UTC
- Duration
- 6h 18m
Affected: Instance Wide
Timeline · 3 updates
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investigating Mar 05, 2025, 04:26 PM UTC
Hello all, We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues. We will keep you posted with more updates. Regards Observe.AI Technical Support Team
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monitoring Mar 05, 2025, 05:03 PM UTC
A fix has been implemented and dashboards and their data should load once more. The team will continue to monitor the system health. In case you are still seeing issues, please reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-us
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resolved Mar 05, 2025, 10:45 PM UTC
The health of the Observe.AI dashboard has continued to stay healthy so we are considering this resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.AI Technical Support Team
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2025, 04:45 PM UTC
- Resolved
- Feb 28, 2025, 03:35 AM UTC
- Duration
- 10h 49m
Affected: Conversation Intelligence
Timeline · 3 updates
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investigating Feb 27, 2025, 04:45 PM UTC
Dear Client, You might be seeing intermittent slowness issues while accessing tabs on the Observe.AI dashboard. The team is working on reviewing and resolving the issue at the earliest. We will keep you posted with more updates. Thanks Observe.AI Technical Support Team
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monitoring Feb 27, 2025, 05:47 PM UTC
A fix has been implemented and dashboards should load fine now. The team continues to monitor the network. Incase you are still seeing issues, please reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-us
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resolved Feb 28, 2025, 03:35 AM UTC
Dear Client, The intermittent slowness issue on the Observe.AI dashboard has now been resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.Ai Technical Support Team
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2025, 05:07 PM UTC
- Resolved
- Feb 14, 2025, 10:42 AM UTC
- Duration
- 1d 17h
Affected: ReportingReportingReporting
Timeline · 4 updates
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identified Feb 12, 2025, 05:07 PM UTC
Dear Client, We are currently experiencing an issue affecting reports that rely on the Reporting Merge functionality. All other reports remain unaffected. Our team is actively working on a resolution. We will provide regular updates as we make progress. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team
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identified Feb 12, 2025, 06:33 PM UTC
Dear Client, In addition to the ongoing Reporting Merge issue, you may also experience issues with report downloads. Our team is actively working on resolving both, and we will provide updates as soon as more information becomes available. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team
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identified Feb 12, 2025, 07:49 PM UTC
Dear Client, The issue affecting report downloads has now been resolved. However, the Reporting Merge issue is still being worked on, and our team is actively working towards a resolution. We will provide regular updates as we make progress. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team
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resolved Feb 14, 2025, 10:42 AM UTC
Dear Client, The issue affecting Reporting Merge functionality has now been fully resolved. All reporting features are functioning as expected. We appreciate your patience and understanding while we worked on this. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.Ai Technical Support Team
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2025, 12:12 PM UTC
- Resolved
- Jan 10, 2025, 04:08 PM UTC
- Duration
- 1d 3h
Affected: APIReporting
Timeline · 3 updates
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identified Jan 09, 2025, 12:12 PM UTC
Dear Client, You might be facing intermittent issues and partial discrepancy in the availability of data while loading the reporting-dashboard and extracting data via the data-out APIs. The team has identified the issue and are working on the resolution. We will keep you posted with regular updates. In case of any other queries, kindly create a ticket with support via https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team
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monitoring Jan 10, 2025, 10:14 AM UTC
Dear Client, We are pleased to inform you that the issue has been resolved. Interaction details are now successfully loaded into the system and should appear in your reports and data-out APIs. We will will continue to monitoring the situation and will keep you updated if any further issues arise. Should you have any additional queries or require assistance, please feel free to create a support ticket at https://help.observe.ai/hc/en-us. Thanks and Regards, Observe.AI Technical Support Team
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resolved Jan 10, 2025, 04:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 04, 2024, 03:30 PM UTC
- Resolved
- Dec 04, 2024, 05:20 PM UTC
- Duration
- 1h 49m
Affected: Login Page
Timeline · 3 updates
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investigating Dec 04, 2024, 03:30 PM UTC
Dear Customer, We are seeing intermittent login issues due to which you might not be able to login to the Observe.AI dashboard. The team is investigating on priority and we will keep you posted with regular updates.
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monitoring Dec 04, 2024, 03:55 PM UTC
This issue has been fixed and all logins are now successful. We will continue monitoring before resolving the incident. If you have any questions or experience any further issues please contact the Observe.AI Technical Support team via the Help Center.
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resolved Dec 04, 2024, 05:20 PM UTC
This incident has been fully resolved for all those affected. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2024, 04:01 PM UTC
- Resolved
- Nov 14, 2024, 04:21 PM UTC
- Duration
- 1d
Affected: Conversation Intelligence
Timeline · 4 updates
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investigating Nov 13, 2024, 04:01 PM UTC
We are currently investigating an issue where some calls processed on November 12th are currently not appearing in the reporting or the API areas of the platform. Calls from November 11th, and today, November 13th are unaffected. We will be providing regular updates on this matter.
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identified Nov 13, 2024, 09:03 PM UTC
The backlog of calls is in the process of being restored to the API and reporting areas with work consistently being done to speed up this progress to get back to the current. We will continue to provide updates as they are available.
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monitoring Nov 13, 2024, 10:49 PM UTC
The last portion of the backlog is currently syncing and we are closely monitoring its progress. We will send an update once the data for the time window is current.
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resolved Nov 14, 2024, 04:21 PM UTC
All Observe.AI Reporting and API services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support
Read the full incident report →
- Detected by Pingoru
- Oct 18, 2024, 03:25 PM UTC
- Resolved
- Oct 18, 2024, 07:19 PM UTC
- Duration
- 3h 54m
Affected: Conversation Intelligence
Timeline · 3 updates
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investigating Oct 18, 2024, 03:25 PM UTC
We are aware of an issue affecting RealTime where some calls may be randomly missing, alongside delays with the strikethrough. Our team is investigating the root cause of the issue and working diligently to implement a fix. Other services are running as expected, and we are monitoring the situation closely to minimize disruption. We sincerely apologize for the inconvenience and will provide further updates as soon as we have more information. Thank you for your patience as we work to resolve this. Observe.Ai Support
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monitoring Oct 18, 2024, 04:20 PM UTC
A fix has been implemented and we are seeing our systems performance are back to normal levels. We will continue monitoring the performance to ensure stability before considering this as resolved.
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resolved Oct 18, 2024, 07:19 PM UTC
All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support
Read the full incident report →
- Detected by Pingoru
- Sep 20, 2024, 01:35 PM UTC
- Resolved
- Sep 20, 2024, 04:50 PM UTC
- Duration
- 3h 14m
Affected: Calls TabReporting
Timeline · 4 updates
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investigating Sep 20, 2024, 01:35 PM UTC
We have identified an issue causing calls to be not displayed on the dashboard when selecting the Time Range filters in the EU Cluster. We are currently working on returning the platform to a normal state. Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.
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investigating Sep 20, 2024, 02:13 PM UTC
We are continuing to investigate this issue.
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monitoring Sep 20, 2024, 02:14 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 20, 2024, 04:50 PM UTC
The issue has been fully resolved and no further issues have been seen. In case of any further issues, please raise a ticket with support via the Help Center.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2024, 04:38 PM UTC
- Resolved
- Sep 04, 2024, 03:50 PM UTC
- Duration
- 23h 12m
Affected: Reporting
Timeline · 4 updates
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identified Sep 03, 2024, 04:38 PM UTC
We are aware of an issue that tiles may not load any data when viewing reports. We are actively working with the proper teams to troubleshoot and resolve this issue.
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identified Sep 03, 2024, 08:14 PM UTC
While we continue to work on resolving this issue, we have found that using the 'Clear cache and refresh' button within any given report reliably clears up the symptoms.
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monitoring Sep 04, 2024, 02:23 PM UTC
The issue has been resolved. We will be monitoring this for a time before marking this incident as resolved. Thank you for your patience while we worked through this.
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resolved Sep 04, 2024, 03:50 PM UTC
The issue stands resolved and all tiles in reports should load as expected. In case of any further issues, please raise a ticket with support via the Help Center.
Read the full incident report →
