Observe.AI experienced a minor incident on March 21, 2025 affecting Instance Wide, lasting 19h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 21, 2025, 09:49 PM UTC
We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues.
- identified Mar 21, 2025, 11:47 PM UTC
We continue to work on a solution to get the environment back into a healthy state. We will provide an update as soon as we are able. Thank you for your patience thus far.
- monitoring Mar 22, 2025, 12:09 AM UTC
The issue has been resolved and data has started flowing once more. We will monitor the flow for a time to ensure that it continues to return back to normal.
- resolved Mar 22, 2025, 05:43 PM UTC
The incident stands resolved and the team is monitoring closely. Incase you are still seeing any issues, please write to Observe.AI support via the help center.