Nylas Outage History

Webhook traffic has returned to normal and all systems are operating correctly. Due the time span elapsed since the issue, we are no longer able to accept any additional requests to replay the webhooks. Please reach out to Nylas Support for assistance retrieving items that may still be missing from this time.

Webhook traffic has returned to normal and all systems are operating correctly. Due the time span elapsed since the issue, we are no longer able to accept any additional requests to replay the webhooks. Please reach out to Nylas Support for assistance retrieving items that may still be missing from this time.

The changes deployed have restored Notetaker meeting join performance for Zoom to normal operating levels, and our monitoring confirms that the issue is no longer affecting customers. We will continue to monitor performance and pursue further improvements as part of our normal operations. This incident is now resolved. Thank you for your patience while we worked to address this issue.

There have been no further reports of this error and we are closing this incident. Please reach out to support if you have questions or issues.

This incident has been resolved. Retrieval of previously scheduled messages via our API in the US region is now working normally. We apologize for any disruption this may have caused. Please reach out to our support team if you continue to experience any issues.

This incident has been resolved. Error rates have returned to normal across all v3 API and authentication endpoints in the US and EU regions. We apologize for any disruption caused. Please reach out to our support team if you continue to experience any issues.

We identified the cause of the issue affecting log visibility in the Nylas Dashboard and have deployed a mitigation. Dashboard logs are now loading normally for customers. We will continue to monitor the service closely while we work with a third-party provider to fully resolve the underlying issue.

The issue has been resolved, and grant creation and authorization requests are operating normally. Our engineering team identified and corrected an issue introduced by a recent billing system deployment. We have validated recovery and will continue monitoring to ensure ongoing stability. Thank you for your patience during this incident. If you have any questions or concerns, please contact [email protected].

Oxylabs has fully restored their services, and we are seeing join rates returning to normal levels. We will continue to monitor closely, and working with Oxylabs to ensure this does not happen in the future. Thank you for your patience during this incident. If you have any further questions or concerns, please contact [email protected].

The incident has been resolved by our third party subprocessor. We will continue to monitor closely.

We have updated our systems and webhooks have returned to normal

We have deployed fixes to reduce the excessive 504 errors. They have returned to normal errors.

Notetaker performance in the US & EU regions has fully returned to normal levels. The issue was caused by a temporary disruption with a Nylas subprocessor that impacted autoscaling behavior, leading to delays in some Notetaker instances joining meetings. The subprocessor has implemented a fix and confirmed stability, and we have validated sustained recovery across our environment. We will continue to monitor closely and are working with the subprocessor on additional safeguards to reduce the likelihood of similar issues in the future.

We have deployed a fix and the Notetaker endpoints are communicating correctly now.

Notetaker join rates for Google Meet events have returned to normal levels following deployed remediations in response to recent Google changes in production (US and EU). We have confirmed stability with sustained recovery of join rates and are no longer observing elevated failures.

API error rates and latency in the US v3 production environment have returned to normal levels. The mitigation steps implemented earlier have stabilized the system. We will continue to monitor closely and are implementing additional preventative measures to increase capacity and reduce the risk of recurrence during peak traffic. Thank you for your patience.

Webhook latency in the US environment has returned to normal levels. We implemented performance optimizations in response to the elevated API traffic identified earlier, and the webhook backlog has fully cleared. Core API performance remained normal throughout the incident. We will continue to monitor system performance closely to ensure continued stability. Thank you for your patience.