Nylas incident

[US & EU] Grant Creation and Authorization Errors

Critical Resolved View vendor source →

Nylas experienced a critical incident on June 4, 2026, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 11:27 PM UTC
Resolved
Jun 04, 2026, 11:52 PM UTC
Duration
25m
Detected by Pingoru
Jun 04, 2026, 11:27 PM UTC

Update timeline

  1. identified Jun 04, 2026, 11:27 PM UTC

    We have identified an issue affecting grant creation and authorization requests in our v3 environments (US and EU). Some customers may experience errors when attempting to create or authorize grants. Our Engineering team has identified the likely cause and is currently deploying a hotfix. We will continue monitoring the deployment and will provide the next update within 30 minutes, or sooner if we have meaningful progress to share.

  2. resolved Jun 04, 2026, 11:52 PM UTC

    The issue has been resolved, and grant creation and authorization requests are operating normally. Our engineering team identified and corrected an issue introduced by a recent billing system deployment. We have validated recovery and will continue monitoring to ensure ongoing stability. Thank you for your patience during this incident. If you have any questions or concerns, please contact [email protected].