Nylas incident

Failures for some event API calls for Google grants

Critical Resolved View vendor source →

Nylas experienced a critical incident on July 7, 2026, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 03:03 PM UTC
Resolved
Jul 07, 2026, 05:17 PM UTC
Duration
2h 14m
Detected by Pingoru
Jul 07, 2026, 03:03 PM UTC

Update timeline

  1. investigating Jul 07, 2026, 03:03 PM UTC

    We are investigating reports of some event API calls failing for Google grants. The error messages report issues with the Nylas migration API endpoints. These errors are incorrect and our migration system was shut down long ago. We are investigating why it is triggering. The errors appear limited to Google grants that were migrated from v2 accounts. Deleting and recreating the grant has been identified as a work around to prevent further errors.

  2. monitoring Jul 07, 2026, 04:58 PM UTC

    We have deployed a fix and the errors are no longer occurring. We are monitoring our API traffic to ensure the errors do not appear.

  3. resolved Jul 07, 2026, 05:17 PM UTC

    There have been no further reports of this error and we are closing this incident. Please reach out to support if you have questions or issues.