Nylas incident

US/EU - API v3 - All Endpoints - Elevated Error Rates

Major Resolved View vendor source →

Nylas experienced a major incident on June 25, 2026, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 05:34 PM UTC
Resolved
Jun 25, 2026, 05:45 PM UTC
Duration
11m
Detected by Pingoru
Jun 25, 2026, 05:34 PM UTC

Update timeline

  1. identified Jun 25, 2026, 05:34 PM UTC

    We are currently experiencing elevated error rates affecting our v3 API and authentication endpoints across the US and EU regions. Some requests may be failing with 500 errors. We have identified the root cause and our engineering team is actively working on a fix. We will provide updates as we make progress.

  2. monitoring Jun 25, 2026, 05:36 PM UTC

    A fix has been deployed and error rates are returning to normal. We are monitoring the situation closely and will provide a final update once we have confirmed full recovery.

  3. monitoring Jun 25, 2026, 05:36 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 25, 2026, 05:45 PM UTC

    This incident has been resolved. Error rates have returned to normal across all v3 API and authentication endpoints in the US and EU regions. We apologize for any disruption caused. Please reach out to our support team if you continue to experience any issues.