Nylas incident

[US & EU] - Notetaker - Zoom Meetings - Degraded Join Rates

Minor Ongoing View vendor source →

Nylas is currently experiencing a minor incident, which began 6d ago. The vendor's full update timeline is below.

Started
Jul 17, 2026, 02:32 PM UTC
Resolved
Ongoing
Duration
● 5d 16h
Detected by Pingoru
Jul 17, 2026, 02:32 PM UTC

Update timeline

  1. investigating Jul 17, 2026, 02:32 PM UTC

    We are currently investigating degraded join rates for Notetaker on Zoom meetings (other meeting providers are not affected). We will share updates as we have more information.

  2. investigating Jul 17, 2026, 05:21 PM UTC

    We continue to work with our service providers and internal engineering teams to investigate the issue and evaluate potential mitigations. We will provide additional updates as our investigation progresses.

  3. investigating Jul 17, 2026, 08:32 PM UTC

    Our engineering teams continue to actively investigate the issue and are pursuing multiple remediation paths in parallel. The measures implemented so far have not resulted in a sustained improvement, and we remain focused on identifying an effective mitigation. We will provide another update as soon as we have meaningful progress to share.