Nylas Outage History
Nylas is up right nowPingoru has recorded 28 incidents for Nylas: 28 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 10 of 720 (1%) |
| May 2026 | 4 | 13 of 744 (2%) |
| June 2026 | 3 | 1 of 720 (0%) |
| July 2026 | 5 | 153 of 744 (21%) |
| August 2026 | 5 | 17 of 744 (2%) |
| September 2026 | 3 | 25 of 720 (4%) |
| October 2026 | 1 | 59 of 573 (10%) |
Incidents, newest first
Critical January 29, 2026 Degraded - NoteTaker Transcription 1h 22m
Started Jan 29, 2026, 06:25 PM UTC· resolved Jan 29, 2026, 07:48 PM UTC
- investigating Jan 29, 2026, 06:25 PM UTC
We are aware of an issue affecting Notetaker transcriptions for US-based Nylas applications. Meetings can still be joined and recorded, but transcription, summaries, and action items, is currently delayed. This is caused by an ongoing outage with a third-party AI provider impacting their North American API endpoints. Their team is actively investigating and working toward resolution. All transcriptions will be automatically processed once the outage is resolved to produce the transcript, summaries, & action items. No recordings will be lost — customers should expect a delay in receiving their transcriptions but no action is required on their part. We are monitoring the situation closely and will provide updates as more information becomes available. What is impacted: - Notetaker transcription processing (delayed) What is NOT impacted: - Meeting joining and recording - Notetakers sent from an EU-based Nylas application - All other Nylas platform services For latest updates on AssemblyAI, please follow: https://status.assemblyai.com/
- investigating Jan 29, 2026, 06:42 PM UTC
Our backup transcription service kicked in successfully & we are reporting no loss of transcriptions. Our primary service has indicated that they're recovering from their incident.
- resolved Jan 29, 2026, 07:48 PM UTC
According to our third-party service provider, the backlog has been fully cleared and processing times have returned to normal. If you have any questions or continue to experience issues, please reach out to Support.
Major January 23, 2026 Microsoft Graph API incident affecting Nylas API 14h 23m
Started Jan 23, 2026, 12:25 AM UTC· resolved Jan 23, 2026, 02:48 PM UTC
- investigating Jan 23, 2026, 12:25 AM UTC
We are aware that Microsoft is currently experiencing service degradation affecting Microsoft 365 services. This is impacting Nylas customers with Microsoft grants.. What's happening: Microsoft has identified issues with their infrastructure in North America that is affecting access to Microsoft 365 services including Exchange Online, Outlook, and Teams. Impact to Nylas customers: - API requests to Microsoft grants may experience timeouts or errors - Syncing of emails, contacts, and calendar events from Microsoft grants may be delayed or temporarily unavailable - This affects customers using Microsoft grants. What we're doing: The Nylas API is operating normally. This issue is with Microsoft's upstream services. We are actively monitoring Microsoft's status and will provide updates as their services recover. What you can do: - Implement retry logic with exponential backoff for API calls to Microsoft-connected accounts - Monitor https://x.com/MSFT365Status for direct updates from Microsoft We will update this status page as more information becomes available. --- Next update: In 1 hour or when Microsoft provides resolution status
- monitoring Jan 23, 2026, 01:56 AM UTC
We see that the Microsoft Graph API traffic has returned to normal. We are continuing to monitor the situation as we await the all clear from Microsoft. All grants and API endpoints should now be working correctly.
- resolved Jan 23, 2026, 02:48 PM UTC
Microsoft has confirmed that they have resolved this issue. We are seeing normal API behavior for all Microsoft grants. https://x.com/MSFT365Status/status/2014586340969529365