Nylas incident

Notetakers failing to join some Google Meet events

Major Resolved View vendor source →

Nylas experienced a major incident on April 14, 2026, lasting 9h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 03:19 PM UTC
Resolved
Apr 15, 2026, 12:20 AM UTC
Duration
9h 1m
Detected by Pingoru
Apr 14, 2026, 03:19 PM UTC

Update timeline

  1. investigating Apr 14, 2026, 03:19 PM UTC

    We are currently investigating an issue where some Nylas Notetakers are not correctly joining Google Meet events. This does not appear to affect other meeting providers or any other parts of the API.

  2. monitoring Apr 14, 2026, 06:28 PM UTC

    We have made improvements and Notetakers are joining correctly. We are continuing to monitor the Notetakers to ensure they continue to operate correctly.

  3. resolved Apr 15, 2026, 02:39 AM UTC

    Notetaker join rates for Google Meet events have returned to normal levels following deployed remediations in response to recent Google changes in production (US and EU). We have confirmed stability with sustained recovery of join rates and are no longer observing elevated failures.