MFA Authentication Errors | Duo

Update timeline

1. investigating Feb 23, 2026, 03:00 PM UTC

   Community members are encountering errors when authenticating their Northeastern accounts using Duo for multi-factor authentication (MFA). Duo is investigating the issue on their end. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

2. investigating Feb 23, 2026, 03:54 PM UTC

   While this issue is ongoing, students can register for courses directly in Self Service Banner by visiting: https://nubanner.neu.edu/StudentRegistrationSsb

3. monitoring Feb 23, 2026, 04:48 PM UTC

   DUO has deployed a fix for the U.S-wide outage and they are now seeing successful authentications. IT Services has confirmed that service has been restored. Community members still encountering errors logging in to Northeastern services should contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

4. resolved Feb 24, 2026, 11:04 PM UTC

   This issue has been fully resolved.