Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

Log In Errors | OGC sunapsis, OGS sunapsis, uAchieve, and ePaws

Major Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a major incident on May 12, 2026 affecting ePAWs (Grant Management) and Single Sign On (SSO) and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 06:06 PM UTC
Resolved
May 13, 2026, 08:44 PM UTC
Duration
1d 2h
Detected by Pingoru
May 12, 2026, 06:06 PM UTC

Affected components

ePAWs (Grant Management)Single Sign On (SSO)Sunapsis (myOGS)

Update timeline

  1. investigating May 12, 2026, 06:06 PM UTC

    IT teams are investigating reports of single sign on (SSO) errors for faculty, staff, and students. Community members are getting log in errors for OGC sunapsis, OGS sunapsis, uAchieve, and ePaws. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

  2. monitoring May 12, 2026, 06:49 PM UTC

    Single sign-on (SSO) errors affecting OGC sunapsis, OGS sunapsis, uAchieve, and ePaws are resolved. IT teams will continue to monitor the services to ensure ongoing system stability. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

  3. resolved May 13, 2026, 08:44 PM UTC

    Single sign-on (SSO) errors affecting OGC Sunapsis, OGS Sunapsis, uAchieve, and ePaws have been resolved. Services are operating normally.