Service Outage | Salesforce Advisor Change, Leave of Absence, and Late Course Registration forms

Update timeline

1. investigating May 05, 2026, 02:55 PM UTC

   IT teams are investigating reports of issues accessing the Advisor Change form in Salesforce. This issue impacts all advisors and students university wide. Teams are implementing a temporary manual process in the meantime and will share updates to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

2. investigating May 05, 2026, 06:55 PM UTC

   Northeastern teams have implemented a temporary process to request advisor changes. Advisors can submit advisor change request tickets to the Registrar's Office.

3. identified May 05, 2026, 08:17 PM UTC

   The issue has been identified and a fix is being implemented.

4. identified May 07, 2026, 03:12 PM UTC

   Update: IT teams are implementing a fix to resolve this issue. The Advisor Change Request form is expected to be operating in Salesforce by Monday, May 11 If changes need to be submitted prior to May 11, advisors can submit change request tickets to the Registrar's Office.

5. identified May 12, 2026, 06:57 PM UTC

   Update: IT teams are actively implementing a fix, and work is ongoing to resolve this issue. In the meantime, advisors can submit change request tickets to the Registrar's Office.

6. identified May 13, 2026, 06:32 PM UTC

   Update: The Leave of Absence (LOA) form is also impacted within Salesforce. Fixes have been developed for both Advisor Change Request and LOA forma, and IT teams are actively testing to validate the solution. In the meantime, advisors can submit change request and LOA tickets to the Registrar's Office.

7. identified May 20, 2026, 05:29 PM UTC

   The Advisor Change Request and LOA forms are back to operating within Salesforce as of May 18. IT teams have identified workflow issues affecting the Individual Instruction Registration Form (IIRF) and the Late Course Registration form in Salesforce. A workaround is currently in place, and students can continue submitting both forms as needed. Work is underway to restore full functionality as quickly as possible.

8. monitoring May 20, 2026, 06:17 PM UTC

   IT teams have implemented a fix for approval workflows affecting the Individual Instruction Registration Form (IIRF) andLate Course Registration form. IT teams will continue to monitor these services to ensure stability.

9. resolved May 26, 2026, 02:09 PM UTC

   This issue has been resolved. All forms are now operating normally within Salesforce. Thank you for your patience.