Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

Desktop App Unavailable | Claude.ai

Major Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a major incident on February 3, 2026 affecting Claude by Anthropic, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 06:46 PM UTC
Resolved
Feb 04, 2026, 10:29 PM UTC
Duration
1d 3h
Detected by Pingoru
Feb 03, 2026, 06:46 PM UTC

Affected components

Claude by Anthropic

Update timeline

  1. investigating Feb 03, 2026, 06:46 PM UTC

    Anthropic, the Claude.ai vendor, is investigating an issue affecting sign in to the Claude desktop app. They are actively investigating and working to resolve the issue as quickly as possible. In the meantime, the Northeastern community can still access Claude through a web browser. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

  2. monitoring Feb 04, 2026, 01:11 PM UTC

    Anthropic has resolved this issue. IT Services teams will continue to monitor the Claude desktop app to ensure the log in issue is fully resolved for the Northeastern community.

  3. resolved Feb 04, 2026, 10:29 PM UTC

    This issue has been fully resolved.