NinjaOne experienced a minor incident on September 26, 2025 affecting United States (US), lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
United States (US)
Update timeline
- identified Sep 26, 2025, 01:11 PM UTC
We are aware of an issue reported by a small number of customers where remote tools, including Ninja Remote, are not connecting. We are currently investigating and working on a solution.
- identified Sep 26, 2025, 01:17 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 26, 2025, 01:18 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 26, 2025, 02:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2025, 02:35 PM UTC
This incident has been resolved.