NinjaOne experienced a minor incident on October 1, 2026 affecting Europe (EU), lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Europe (EU)
Update timeline
- identified Oct 01, 2026, 10:52 AM UTC
Our team has identified an issue sending SMS messages to Austrian phone numbers. We are working with our third-party SMS service provider to resolve the issue. We appreciate your patience and will provide further updates as the situation progresses.
- resolved Oct 01, 2026, 01:53 PM UTC
Our team have identified the issue with our third party provider, we have a remediation, and we are contacting customers who have been affected.