NinjaOne incident

FedRAMP Moderate - Issues accessing NinjaOne user portal

Notice Resolved View vendor source →

NinjaOne experienced a notice incident on May 18, 2026 affecting Federal (Moderate), lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 08:19 PM UTC
Resolved
May 18, 2026, 09:47 PM UTC
Duration
1h 28m
Detected by Pingoru
May 18, 2026, 08:19 PM UTC

Affected components

Federal (Moderate)

Update timeline

  1. investigating May 18, 2026, 08:19 PM UTC

    We are aware of an issue accessing the NinjaOne user portal for a period of about 10 minutes from approximately 19:30 to 19:40 UTC today. We are investigating these reports. All services are fully operational at this time.

  2. investigating May 18, 2026, 09:22 PM UTC

    We are continuing to investigate this issue. All services continue to be fully operational at this time.

  3. resolved May 18, 2026, 09:47 PM UTC

    This incident has been resolved.

  4. postmortem May 19, 2026, 01:03 AM UTC

    At 19:31 UTC on Monday, May 18, 2026, we experienced a container lifecycle event that led to a brief performance impact of around 10 minutes where the user portal was inaccessible.