NinjaOne incident

Dropsuite performance degradation for EU hosted service

Minor Resolved View vendor source →

NinjaOne experienced a minor incident on July 9, 2026 affecting Europe (EU), lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 05:37 PM UTC
Resolved
Jul 09, 2026, 09:31 PM UTC
Duration
3h 54m
Detected by Pingoru
Jul 09, 2026, 05:37 PM UTC

Affected components

Europe (EU)

Update timeline

  1. investigating Jul 09, 2026, 05:37 PM UTC

    We are currently investigating reports of degraded performance affecting some users in the EU region. Other regions may experience intermittent impact. Our team is actively working on a resolution. We will provide updates as more information becomes available.

  2. identified Jul 09, 2026, 06:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 09, 2026, 08:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 09, 2026, 08:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 09, 2026, 09:31 PM UTC

    This incident has been resolved.