NinjaOne experienced a minor incident on July 9, 2026 affecting Europe (EU), lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Europe (EU)
Update timeline
- investigating Jul 09, 2026, 08:55 AM UTC
We are aware of and investigating reports of customers experiencing dashboard-wide errors and slowness, primarily affecting the backup module (backup loading errors, missing backup tab, "error fetching bucket lists") and vulnerability reporting (blank vulnerability details showing only total devices impacted).
- investigating Jul 09, 2026, 09:55 AM UTC
We are continuing to investigate this issue.
- identified Jul 09, 2026, 10:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 09, 2026, 11:57 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 09, 2026, 01:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 09, 2026, 03:14 PM UTC
This incident has been resolved.