NinjaOne experienced a minor incident on September 22, 2026 affecting United States (US) and Europe (EU) and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 05:50 PM UTC
NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected]. Thank you for your patience.
- investigating Sep 22, 2026, 06:45 PM UTC
Our team has identified an issue affecting the availability of PDF generation capabilities for some users. We are actively working to implement a fix and restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as the situation progresses.
- monitoring Sep 22, 2026, 07:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 08:13 PM UTC
This incident has been resolved.