NinjaOne experienced a minor incident on September 9, 2026 affecting United States (US), lasting 15h 17m. The incident has been resolved; the full update timeline is below.
Affected components
United States (US)
Update timeline
- investigating Sep 09, 2026, 02:05 PM UTC
NinjaOne is aware of an issue impacting device monitoring data, where some customers may see missing device metrics within the dashboard. We are actively investigating and working to restore normal service.
- identified Sep 09, 2026, 02:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 09, 2026, 03:29 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 09, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2026, 05:22 AM UTC
This incident has been resolved.