NinjaOne experienced a minor incident on August 4, 2026 affecting United States (US) and Europe (EU) and 1 more component, lasting 5h 50m. The incident has been resolved; the full update timeline is below.
Affected components
United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)Japan (JP)
Update timeline
- identified Aug 04, 2026, 03:23 PM UTC
We have identified an issue preventing customers from submitting support tickets through the NinjaOne Console Helpcenter. Customers can continue submitting support requests through DOJO or by emailing [email protected]. We have applied a mitigation and are monitoring recovery.
- monitoring Aug 04, 2026, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Aug 04, 2026, 04:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 04, 2026, 05:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 04, 2026, 06:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 09:13 PM UTC
This incident has been resolved.