NinjaOne incident

US - NinjaOne Ticketing and ITSM/PSA Integration issues

Minor Resolved View vendor source →

NinjaOne experienced a minor incident on October 2, 2025 affecting United States (US), lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 08:48 PM UTC
Resolved
Oct 02, 2025, 11:56 PM UTC
Duration
3h 7m
Detected by Pingoru
Oct 02, 2025, 08:48 PM UTC

Affected components

United States (US)

Update timeline

  1. investigating Oct 02, 2025, 08:48 PM UTC

    We are investigating an issue where tickets are not being created in NinjaOne Ticketing and ITSM/PSA integrations. Our team has confirmed the issue, and is actively working on a solution.

  2. identified Oct 02, 2025, 10:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2025, 11:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2025, 11:56 PM UTC

    This incident has been resolved.