Nextiva Outage History

We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat. For sales assistance please reach out to 800-799-0600 For support assistance, please access help.nextiva.com for support chat.

We continue working to resolve the errors experienced when attempting to initiate a sales chat. We have taken actions to mitigate the intermittent errors experienced when initiating support chats and are working as intended. For sales assistance please continue to reach out to 800-799-0600

We are continuing to work on the fix for initiating a chat with Sales. For sales assistance please continue to reach out to 800-799-0600

A fix has been applied and we are in the process of re-enabling our Sales chat. For sales assistance please continue to reach out to 800-799-0600

A subset of users are experiencing issues logging into their Nextiva call center account via username. Engineers are engaged and currently working on resolution. Users can login via email as a workaround until this issue is resolved

The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.

We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

Engineers have identified the issue and currently taking steps to remediate the incident.

The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

Engineers are implementing a fix. We will continue to update through completion.

We are continuing to work on the fix for this issue.

The issue has been identified and engineers are working to implement a fix.

The issue has been identified and a fix is being implemented.