Nextiva experienced a major incident on October 1, 2026 affecting Nextiva.com, lasting 8h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2026, 09:30 PM UTC
We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat. For sales assistance please reach out to 800-799-0600 For support assistance, please access help.nextiva.com for support chat.
- identified Oct 01, 2026, 10:19 PM UTC
We continue working to resolve the errors experienced when attempting to initiate a sales chat. We have taken actions to mitigate the intermittent errors experienced when initiating support chats and are working as intended. For sales assistance please continue to reach out to 800-799-0600
- identified Oct 01, 2026, 11:55 PM UTC
We are continuing to work on the fix for initiating a chat with Sales. For sales assistance please continue to reach out to 800-799-0600
- identified Oct 02, 2026, 02:44 AM UTC
A fix has been applied and we are in the process of re-enabling our Sales chat. For sales assistance please continue to reach out to 800-799-0600
- resolved Oct 02, 2026, 06:15 AM UTC
Sales chats can be initiated as intended. Issue has been resolved.