Is Nextiva down?

A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.

The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.

This incident has been resolved and inbound calls are working as intended for all customers.

We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

All services have continued to remain stable after resolution actions. Incident is resolved.

We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.

Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

We are continuing to monitor for any further issues.

This incident has been resolved.

Some users may experience dead air upon calling their XBert AI Employee. Our engineering team is actively investigating the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Nextiva Contact Center users are experiencing issues logging in through Salesforce CTI, resetting passwords, and loading dashboards within their account. Engineers are engaged and investigating the issue.

A fix has been implemented, and users should no longer experience issues loading dashboards, resetting passwords, or logging in via Salesforce CTI. If you continue to experience issues, please clear your browser cache and cookies before trying again. The incident is resolved at this time.