Nextiva incident

Nextiva Contact Center Client Issues

Major Resolved View vendor source →

Nextiva experienced a major incident on January 30, 2026 affecting Nextiva Contact Center, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 04:24 PM UTC
Resolved
Jan 30, 2026, 04:39 PM UTC
Duration
14m
Detected by Pingoru
Jan 30, 2026, 04:24 PM UTC

Affected components

Nextiva Contact Center

Update timeline

  1. investigating Jan 30, 2026, 04:24 PM UTC

    A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

  2. resolved Jan 30, 2026, 04:39 PM UTC

    A fix has been implemented and impact has been mitigated. The incident is resolved.