Nextiva experienced a major incident on September 18, 2026 affecting Nextiva Call Center, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Nextiva Call Center
Update timeline
- identified Sep 18, 2026, 02:34 PM UTC
A subset of users are experiencing issues logging into their Nextiva call center account via username. Engineers are engaged and currently working on resolution. Users can login via email as a workaround until this issue is resolved
- resolved Sep 18, 2026, 02:41 PM UTC
This incident has been resolved