Nextiva experienced a critical incident on August 7, 2026 affecting Nextiva Contact Center, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 04:21 PM UTC
We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.
- investigating Aug 07, 2026, 04:53 PM UTC
Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.
- identified Aug 07, 2026, 05:39 PM UTC
We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.
- monitoring Aug 07, 2026, 06:11 PM UTC
We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.
- monitoring Aug 07, 2026, 06:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 07, 2026, 06:55 PM UTC
This incident has been resolved.