Nextiva experienced a critical incident on January 7, 2026 affecting NextivaONE and NextOS Platform, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
NextivaONENextOS Platform
Update timeline
- investigating Jan 07, 2026, 03:42 AM UTC
We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.
- identified Jan 07, 2026, 03:58 AM UTC
Engineers have identified the issue and currently taking steps to remediate the incident.
- resolved Jan 07, 2026, 04:10 AM UTC
Logins are working as intended. The incident has been resolved.