Nextiva experienced a critical incident on December 12, 2025 affecting NextivaONE and NextOS Platform, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2025, 01:49 AM UTC
We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.
- identified Dec 12, 2025, 02:21 AM UTC
The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.
- identified Dec 12, 2025, 02:55 AM UTC
Engineers are implementing a fix. We will continue to update through completion.
- identified Dec 12, 2025, 03:26 AM UTC
We are continuing to work on the fix for this issue.
- monitoring Dec 12, 2025, 03:41 AM UTC
A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.
- resolved Dec 12, 2025, 03:54 AM UTC
This Incident has bene resolved.