Nextiva incident

XBert AI Employee Calling Issues

Major Resolved View vendor source →

Nextiva experienced a major incident on July 16, 2026 affecting XBert and NEXT XBert AI Employee, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 08:41 PM UTC
Resolved
Jul 16, 2026, 09:46 PM UTC
Duration
1h 4m
Detected by Pingoru
Jul 16, 2026, 08:41 PM UTC

Affected components

XBertNEXT XBert AI Employee

Update timeline

  1. investigating Jul 16, 2026, 08:41 PM UTC

    Some users may experience dead air upon calling their XBert AI Employee. Our engineering team is actively investigating the issue.

  2. monitoring Jul 16, 2026, 08:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 09:46 PM UTC

    This incident has been resolved.