Nextiva experienced a major incident on September 11, 2026 affecting Nextiva Contact Center, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Nextiva Contact Center
Update timeline
- investigating Sep 11, 2026, 01:38 PM UTC
A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.
- identified Sep 11, 2026, 01:55 PM UTC
The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.
- resolved Sep 11, 2026, 02:05 PM UTC
This incident has been resolved and inbound calls are working as intended for all customers.