Nextiva experienced a critical incident on May 21, 2026 affecting NEXT Calling and XBert and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 05:39 PM UTC
A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
- identified May 21, 2026, 06:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 21, 2026, 06:32 PM UTC
We are continuing to work on the fix for this issue.
- identified May 21, 2026, 06:51 PM UTC
We are continuing to work on a fix for this issue.
- identified May 21, 2026, 07:19 PM UTC
Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.
- identified May 21, 2026, 07:53 PM UTC
Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.
- identified May 21, 2026, 08:19 PM UTC
While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.
- monitoring May 21, 2026, 08:30 PM UTC
We continue to see full functionality of core services and will continue to monitor for full resolution.
- resolved May 21, 2026, 09:02 PM UTC
This incident has been resolved.