Nextiva incident

NEXT and XBert Calling Issues

Critical Ongoing View vendor source →

Nextiva is currently experiencing a critical incident affecting NEXT Calling and XBert, which began 1h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 05:39 PM UTC
Resolved
Ongoing
Duration
● 1h 18m
Detected by Pingoru
May 21, 2026, 05:39 PM UTC

Affected components

NEXT CallingXBert

Update timeline

  1. investigating May 21, 2026, 05:39 PM UTC

    A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

  2. identified May 21, 2026, 06:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 21, 2026, 06:32 PM UTC

    We are continuing to work on the fix for this issue.

  4. identified May 21, 2026, 06:51 PM UTC

    We are continuing to work on a fix for this issue.