Nextiva incident
NextivaONE and NextOS Platform Login/Access Issues
Nextiva experienced a critical incident on August 13, 2026 affecting NextivaONE and NextOS Platform, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 01:16 PM UTC
We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.
- identified Aug 13, 2026, 01:59 PM UTC
We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.
- identified Aug 13, 2026, 02:49 PM UTC
Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.
- identified Aug 13, 2026, 03:32 PM UTC
We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.
- identified Aug 13, 2026, 04:10 PM UTC
We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.
- identified Aug 13, 2026, 04:32 PM UTC
We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.
- monitoring Aug 13, 2026, 05:10 PM UTC
We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.
- resolved Aug 13, 2026, 05:58 PM UTC
All services have continued to remain stable after resolution actions. Incident is resolved.